UNMATCHED AREA OF BOOTH, LAPTOPS, PROJECTORS AND SOUND SYSTEM REQUESTED
We have booked a booth through your company for our Global Education Fair which is going to be held in Putra World Trade Centre. The brochure from your company states that the booth is a 400 square feet but the booth is actually only 330 square feet. The location of the booth we booked earlier was supposed to be near the entrance but we were given one near the back of the auditorium. We also found that the laptops, projectors and equipment for the sound system were not provided according to our specifications. Enclosed with this letter is a copy of the agreement regarding the laptops, projectors and sound system.
We would like to voice our dissatisfaction with your company and the inconvenience created by providing a smaller booth. We had made a layout plan on the settings of our booth based on the size of 400 square feet. We are unable to make any amendments to our layout plan due to the time left.The provided laptops cannot support our software (Microsoft Vista). In addition, we requested projectors with a higher resolution. The provided projectors cannot produce high quality images and it will severely disrupt our presentation during the fair. The equipment provided for our sound system also is not appropriate. We requested for a wireless microphone but we are given a wired one. We are organizing an activity which requires us to walk around to promote our booth. It is hard for us to move freely using a wired microphone. The size of the amplifier is too big for our booth too.
We a prompt response and resolution from your company as soon as possible as the education fair is on 14 March 2008, which is only a week ahead. We look forward for an urgent reply from your company before 12 March 2008 because we need some time for our preparation for the fair.
Canis Lim Pui Yee
Student Affairs Manager
Encl. Letter of Agreement
I went through it quickly but it sounds fine.