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  1. #1
    bspkumar is offline Member
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    Client vs customer?

    I have encountered the following question in a job entrance exam

    question:The meaning of client and customer is

    Options : A.same
    B.no relation
    C.Contradiction

    Which is the correct option?

    I know the difference between the meanings of both but cant able to decide the answer.

  2. #2
    Anglika is offline No Longer With Us
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    Re: Client vs customer?

    Quote Originally Posted by bspkumar View Post
    I have encountered the following question in a job entrance exam

    question:The meaning of client and customer is

    Options : A.same
    B.no relation
    C.Contradiction

    Which is the correct option?

    I know the difference between the meanings of both but cant able to decide the answer.

    With your understanding of the meanings, which would you select?

  3. #3
    Clark is offline Key Member
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    Re: Client vs customer?

    These words are synonyms, which means that 'same' is the closest, though not exact.

  4. #4
    mohdmoniem is offline Newbie
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    Re: Client vs customer?

    Quote Originally Posted by Clark View Post
    These words are synonyms, which means that 'same' is the closest, though not exact.
    I agree with you, a subtle difference may be.
    I think customer has a wider meaning.
    client implies receiving of service for long time.

  5. #5
    Clark is offline Key Member
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    Re: Client vs customer?

    Quote Originally Posted by mohdmoniem View Post
    I agree with you, a subtle difference may be.
    I think customer has a wider meaning.
    client implies receiving of service for long time.
    Yes, I also believe that customer has a wider meaning. However it doesn't mean that it can always be used in place of client. e.g. client-oriented therapy
    (?customer-.., hardly).

  6. #6
    Soup's Avatar
    Soup is offline VIP Member
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    Re: Client vs customer?

    In sales, and in the strictest sense, they are considered different:
    customer
    1. a person who purchases goods or services from another…

    client
    1. a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc.”Customer vs. Client
    But, from http://dictionary.reference.com/browse/client (See definition 3.):
    client–noun
    1. a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc.
    2. a person who is receiving the benefits, services, etc., of a social welfare agency, a government bureau, etc.
    3. a customer.


    And from Online Etymology Dictionary
    [client] originally in Eng[lish] "a lawyer's customer," by c.1600 extended to any customer.
    Last edited by Soup; 16-Jun-2008 at 13:57. Reason: Edited for answers <I deleted the answer>

  7. #7
    Clark is offline Key Member
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    Re: Client vs customer?

    Soup, could it be that 'client' is more personalized (or personified, or personi-something), while customer is somebody depersonalized?

  8. #8
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    BobK is offline Harmless drudge
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    Re: Client vs customer?

    I think you have a point. I'm seldom (if ever) entirely convinced when people say word-X 'means the same' as word-Y, and I think a book of tests that says things like that is just bad. Of course their semantic fields overlap, and in some contexts they are effectively the same, and some learners are at a stage where they don't need the finer detail, but is it so hard for a book say 'nearly the same' and leave it to the teacher to say 'The difference isn't worth bothering with in most cases'?

    b

  9. #9
    Soup's Avatar
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    Re: Client vs customer?

    Quote Originally Posted by Clark View Post
    Soup, could it be that 'client' is more personalized (or personified, or personi-something), while customer is somebody depersonalized?
    In the strictest sense, one is a consumer of goods, the other is not. These are the definitions I use in Business English:
    customer
    1. a person who purchases goods or services from another…

    client
    1. a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc.”

    Example source: Customer vs. Client
    Note, however, that [some] people do indeed use the terms synonymously.

  10. #10
    Soup's Avatar
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    Re: Client vs customer?

    Quote Originally Posted by Clark View Post
    Soup, could it be that 'client' is more personalized (or personified, or personi-something), while customer is somebody depersonalized?
    I like this reply here,
    Peter Coles: Client tends to be extensively in non-business professional services delivered personally e.g. accountants and solicitors have clients, upscale banking has private clients. -> depends what type of business the asker refers to - for example banks have customers and clients. Regarding professional services you are right.
    There's also a great discussion on the topic at this site, Customer vs. Client | Duct Tape Marketing Blog

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