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  1. #1
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    Letter to a customer care center

    I received a postcard that said I can write back to them to accept a delay in my order, which I want to do. The person who signed the letter just wrote Terry Gradidge, I don't know if Terry is a man's name or a woman's name. What title do I use?

    Thank you

  2. #2
    Soup's Avatar
    Soup is offline VIP Member
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    Re: Letter to a customer care center

    Use the person's name
    Dear Terry Gradidge, ...

  3. #3
    venkatasu is offline Member
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    Re: Letter to a customer care center

    Quote Originally Posted by Soup View Post
    Use the person's name
    Dear Terry Gradidge, ...
    Mr or Mrs ?

  4. #4
    Anglika is offline No Longer With Us
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    Re: Letter to a customer care center

    Just address it to Mr Gradidge, and you will no doubt be informed if you are right or not.


    We were taught to insert the honorific after the name on a formal letter:

    Terry Gradidge (Ms)
    Terry Gradidge (Mr)

    It made life so much easier and saved so much hair-tearing. It's a pity it isn't done any more.

  5. #5
    venkatasu is offline Member
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    Re: Letter to a customer care center

    Quote Originally Posted by Anglika View Post
    Just address it to Mr Gradidge, and you will no doubt be informed if you are right or not.


    We were taught to insert the honorific after the name on a formal letter:

    Terry Gradidge (Ms)
    Terry Gradidge (Mr)

    It made life so much easier and saved so much hair-tearing. It's a pity it isn't done any more.
    Dear Anglika,

    If the gender is not known will it be correct to begin a letter

    Dear Sir/Madam

    regards
    venkatasu

  6. #6
    Anglika is offline No Longer With Us
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    Re: Letter to a customer care center

    It is a nice point. No, it is not really the right way, but it is one way to indicate that you are baffled about the person's gender.

    Of course, you could just ignore gender, and address it to "Dear Terry", and on the envelope put simply "Terry Gradidge". In this circumstance it probably is not particularly important what you call the person since you are unlikely to be entering into a correspondence.

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