Steve's passion for Paxton Access Inc. and his confidence in Net2 is
evident, he enthuses. "Paxton Access Inc. is an organization with
exciting and innovative products not found in the States. I wanted to be an integral part of introducing American installers to a higher standard in access control. (he thinks that American installers need to be trained to a higher standard, i.e. higher level when performing this access control work) In a short time Paxton Access will be a market
leader in Mid-America." Such enthusiasm should help Steve to replicate
another component key to Paxton Access' European success - its
industry-leading customer service. (the thought here is that this European company is successful because it has a leading reputation for good customer service. Steve wants to bring that "key " component (of success) to the States and duplicate it in his company."
Could anyone explain the emboldened parts