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  1. #1
    Tan Elaine is offline Key Member
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    Default feedback request coming at wrong time

    Hi Moderators

    The feedback request comes before a member can post any question.

    It should come after the question has been posted or, better still, after a reply has been made.

    For your consideration, please.
    Last edited by Tan Elaine; 31-Oct-2008 at 19:58.

  2. #2
    Tdol is offline Editor, UsingEnglish.com
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    Default Re: feedback request coming at wrong time

    Thanks for the suggestion, but I am not sure that it can be changed.

  3. #3
    Red5 is offline Webmaster, UsingEnglish.com
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    Default Re: feedback request coming at wrong time

    The feedback request states the following:

    Your opinion is important.

    After your visit, would you be willing to answer 4 quick questions?

    It's easy to participate:

    Click the "Yes" button below to continue your visit as intended*. When done, retrieve the window remaining on your desktop and complete the brief questionnaire.
    Red5
    Webmaster, UsingEnglish.com

  4. #4
    Tan Elaine is offline Key Member
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    Default Re: feedback request coming at wrong time

    Hi Red5

    Unless the problem has been rectified, if I click the 'Yes' button, I'll be asked to answer four questions even before I could proceed with the posting.

    I cannot understand how to respond to the questions even after I have just posted my question as the reply will take some time to come.

    It would be best that I respond when I have received a reply to my query.

    Many thanks.

  5. #5
    Red5 is offline Webmaster, UsingEnglish.com
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    Default Re: feedback request coming at wrong time

    It's a quick survey of what you came here to do, and whether you were able to do it. As it states, you should wait to answer the questions until you've finished your visit.

    Of course it will not help if you don't get replies in time.
    Red5
    Webmaster, UsingEnglish.com

  6. #6
    Tan Elaine is offline Key Member
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    Default Re: feedback request coming at wrong time

    Hi Red5

    I've just tried. After clicking YES, it directs me to the questionnaire. I've no chance to post the question.

    It doesn't say that I should wait to answer the questions until I've finished my visit.

    Best regards.

  7. #7
    Red5 is offline Webmaster, UsingEnglish.com
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    Default Re: feedback request coming at wrong time

    Ok. Sorry you're having problems with it. If you answer NO, you should not be asked again and that should solve the problem.
    Red5
    Webmaster, UsingEnglish.com

  8. #8
    Tan Elaine is offline Key Member
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    Default Re: feedback request coming at wrong time

    Hi Red5

    If I answer NO, I'll solve my problem, and that it is what I've been doing. However, I do feel guilty that I'm not helping in providing feedback.

    I suggest that the questionnaire appears when the questioner has received a reply. He/She can then comment on whether he/she is happy with the reply given. The feedback will then be helpful to the moderators and the editor.

    Just a suggestion. I hope you agree wtih me.

    Best regards.

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