Most companies do not want to spend time, effort and money arguing in court. They prefer to spend their time making money by running a business. You are offering them a choice, either pay a small sum in refund or go to court and argue about it. The purpose of your letter is to make that clear. The letter is your attempt to settle the matter between yourselves first. If they believe you will do nothing further, they can throw it away and ignore you. After all, they have your money and don't want to give it back.
Supply more details. They need to find it in their files.Dear Sir/Madam,
I am writing to complain about a holiday you arranged for me.
Did they promise any quality? I think your argument here is based on them having a 'duty of care'. You believe that they have a responsibility to ensure that the products they sell, in this case holidays, are safe and 'fit for purpose'. The reason they charge their fee is that they purport to have checked out these details. Since they have not, they misrepresented themselves and defrauded you.Unfortunately it was nothing like what I expected.
To begin with, our bus reached the destination three hours later than planned. I must mention that a bus driver seemed to be really unqualified and his uncautious driving caused two small accidents. So, traveling by bus was very stressful.
You need to make clear what you think they have done that is wrong. Your story provides the facts of the case, it doesn't say why this wrongdoing or why they are responsible.
They contracted to supply you with a single room. They have not delivered and are thus in breech. You didn't have to share a room. You could have taken a double room, or an entire suit if thats all that was available and claimed the additional costs from them. They are responsible for the breech and thus they must make good the costs of remedying it.When we had finally arrived to the hotel, I was slightly shocked - that hotel was completely different than the one described in your brochure. To make matters worse, there were no any single rooms left, so I had to share a twin room with other tourist for two days.
Because you chose to share, they will argue that you were offered a substitute and accepted it. You will only be able to argue your case on the grounds that that was all that was available, it was that or nothing. You would then have a strong case for a partial refund.
Once again, a clear misrepresentation. You can reclaim the costs of all the breakfasts. The costs of the breakfasts were part of the contract. You paid for the breakfasts yourself to make good the contract, now they must refund you.I was surprised when I found out, that hotel's breakfast was not included into the holiday price - in your brochure you state otherwise.
You should say how much money you will accept in settlement. They will offer less, so ask for more.I believe I am entitled to a partial refund. I would be grateful if you would deal with this matter as soon as possible.
I look forward to hearing from you. Thanking you in advance
You certainly shouldn't be 'grateful', you are in dispute with them. You are threatening them, you need to be forceful. You have to make it clear that if they dont respond, you will take matters further.