I would be extremely grateful if you could check this text and correct all the mistakes (I'm sure there are plenty of them...).
Dear Sir/Madam,
I am writing to complain about a holiday you arranged for me. Unfortunately it was nothing like what I expected.
To begin with, our bus reached the destination three hours later than planned. I must mention that a bus driver seemed to be really unqualified and his uncautious driving caused two small accidents. So, traveling by bus was very stressful. When we had finally arrived to the hotel, I was slightly shocked - that hotel was completely different than the one described in your brochure. To make matters worse, there were no any single rooms left, so I had to share a twin room with other tourist for two days. I was surprised when I found out, that hotel's breakfast was not included into the holiday price - in your brochure you state otherwise.
I believe I am entitled to a partial refund. I would be grateful if you would deal with this matter as soon as possible.
I look forward to hearing from you. Thanking you in advance.
Your faithfully,
Name Surname.
Dear Sir/Madam,
I am writing to complain about a holiday you arranged for me. Unfortunately it was nothing like what I expected.
To begin with, our bus reached the destination three hours later than planned. I must mention that a bus driver seemed to be really unqualified and his uncautious driving caused two small accidents. So, traveling by bus was very stressful. When we had finally arrived to the hotel, I was slightly shocked - that hotel was completely different than the one described in your brochure. To make matters worse, there were no any single rooms left, so I had to share a twin room with other tourist for two days. I was surprised when I found out, that hotel's breakfast was not included into the holiday price - in your brochure you state otherwise.
I believe I am entitled to a partial refund. I would be grateful if you would deal with this matter as soon as possible.
I look forward to hearing from you. Thanking you in advance.
Your faithfully,
Name Surname.