Citibank Credit Card,
Subject: Regarding the Settlement and cancellation my Credit Card which ends in: XXXX (in a letter or email, do not include your full Credit Card number to avoid Identity Theft - you will give them your name, billing address and phone contact for them to determine who you are)
To Whom it may concern,
I have received your statement for the period 21/05/2007 to 22/06/2007 with the balance of Rs.8,033. The payment due date is 16/07/2007.
I paid this amount in full on 16/07/2007 and you credited that payment on 23/07/207 and charged a late payment fee and interest charges.
I have called your call center at Ahmedabad and Chennai many times. When I called your center, I gave my date of birth as per my drivers license. You have the wrong birth date in your records. I also sent a fax of my driven license to your Mumbai at fax No. 022-28458580 Ext.2222.
I have now received your statement for the period 23/07/2007 to 24/09/2007. On this statement I found you have incorrectly charged a late fee and interest.
I want a settlement of the above credit card. To that end, I request you to cancel the incorrect charges that you have added to my account. Please send your confirmation letter showing the cancellation of the above credit card. After I receive your confirmation letter I will pay any amount that is still due.