Category: Telephoning

Telephoning is one of the most difficult things to do in another language, but these articles and guides should make making and receiving phone calls easily manageable.

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Teacher Article

40 telephoning activities

Many fun interactive classroom activities for presentation, practice and freer production of telephoning language, including games dealing with typical difficulties with making calls in English.
Learner Article

50 ways to answer the phone (in English and other languages)

Different things to say when you pick up the phone in English, German, Spanish, Italian, French, Japanese, Korean, Portuguese, Greek, Turkish, Lithuanian, Polish, Russian, Catalan, Hebrew, Romanian and Flemish.
Teacher Article

British and American phone calls

How US and UK calls differ in phrases, vocabulary, topics and other cultural norms.
Learner Article

Cultural differences in telephoning

Cultural variations in making phone calls from country to country, including differences in starting calls, ending calls, taking messages, etc.
Teacher Article

How to complain and deal with complaints on the phone

What to say and what not to say when you complain by telephone and receive complaints on the phone.
Learner Article

How to end phone calls smoothly and politely

What to do and what not to do when bringing calls to a close, including tips, useful telephoning phrases, and typical mistakes when ending calls.
Teacher Article

How to leave and take telephone messages

What to do and say when dictating and taking dictation on the telephone, with useful leaving and taking messages phrases and common mistakes when dealing with dictating on the phone.
Learner Article

How to start phone calls in English

How to begin telephone calls, chat at the start of calls and move smoothly to the topic of the call, for both callers and people answering the phone.
Teacher Article

How to teach telephoning

What to think about when planning lessons on phone calls in English, with presentation and practice classroom activities.
Learner Article

The 100 most useful telephoning phrases

A carefully chosen list of the most important phrases for making and receiving business and personal telephone calls, including lots of useful language for starting and ending calls, dealing with communication problems, taking and leaving messages, etc.