Category: Telephoning

Telephoning is one of the most difficult things to do in another language, but these articles and guides should make making and receiving phone calls easily manageable.

Teacher Article

British and American phone calls

Category: Telephoning Topic: Varieties and Dialects
How US and UK calls differ in phrases, vocabulary, topics and other cultural norms.
Learner Article

Cultural differences in telephoning

Category: Telephoning Topic: General
Cultural variations in making phone calls from country to country, including differences in starting calls, ending calls, taking messages, etc.
Learner Article

50 ways to answer the phone (in English and other languages)

Category: Telephoning Topic: Vocabulary
Different things to say when you pick up the phone in English, German, Spanish, Italian, French, Japanese, Korean, Portuguese, Greek, Turkish, Lithuanian, Polish, Russian, Catalan, Hebrew, Romanian and Flemish.
Teacher Article

How to complain and deal with complaints on the phone

Category: Telephoning Topic: Vocabulary
What to say and what not to say when you complain by telephone and receive complaints on the phone.
Teacher Article

How to leave and take telephone messages

Category: Telephoning Topic: Discourse
What to do and say when dictating and taking dictation on the telephone, with useful leaving and taking messages phrases and common mistakes when dealing with dictating on the phone.
Learner Article

How to end phone calls smoothly and politely

Category: Telephoning Topic: General
What to do and what not to do when bringing calls to a close, including tips, useful telephoning phrases, and typical mistakes when ending calls.
Learner Article

How to start phone calls in English

Category: Telephoning Topic: General
How to begin telephone calls, chat at the start of calls and move smoothly to the topic of the call, for both callers and people answering the phone.
Learner Article

The 100 most useful telephoning phrases

Category: Telephoning Topic: General
A carefully chosen list of the most important phrases for making and receiving business and personal telephone calls, including lots of useful language for starting and ending calls, dealing with communication problems, taking and leaving messages, etc.
Teacher Article

40 telephoning activities

Category: Telephoning Topic: Vocabulary
Many fun interactive classroom activities for presentation, practice and freer production of telephoning language, including games dealing with typical difficulties with making calls in English.
Teacher Article

How to teach telephoning

Category: Telephoning Topic: General
What to think about when planning lessons on phone calls in English, with presentation and practice classroom activities.