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Hi Teachers, You probably know that I work as a technical support and I support customers over the phone. So my concern is I'm a little confused with when to use "customer name" or "customer's name." Pls see sample sentence below. Can you verify the "customer name" or "customer's name" of...

Hello Teachers, Could you please tell me if the words "field technicians" and "customers" are used correctly below? And if the word "the" before the words "field technicians" should be removed? And if we should add "the" before the word "customer"? - Works directly with the field technicians...

Hello, You're a Servicedesk Agent and a user calls and is looking for someone. You say, let me transfer to you to that person. Is the word transfer correct in the sentence above? Or should there be another word that's more correct to use? Many thanks in advance.

Hi Teachers, Can you tell me the difference in meaning between the words called and called in used below. 1. I called in the Service Desk ealier today to report my computer problem. 2. I called the Service Desk ealier today to report my computer problem. Many thanks.

Hi Teachers, Can you please tell me the difference between the two sentences. 1. What's in your mind? 2. What's on your mind? Thanks so much.

Hi Teachers, Can you please tell me which of the two sentences below is the correct one. I'm a little bit confused wether I should user in or on. 1. He lies on the bed. 2. He lies in the bed. Thanks so much in advance.

Hi, You are at work. You are on your way to your workstation from the pantry. A colleage sees you and says, "You look so studios.'' And you tell him, "No, I don't." Is the sentence "No, I don't" is the correct reponse to the statement above? Thanks so much your help.

Hello Teachers, I was on a break and having some snacks at the cafeteria ealier today. I see a woman watching her probably two kids eating. The woman tells one of her kids, "Don't speak when your mouth is full." I got curious if that sentence is correct. I think "Don't TALK when your mouth is...

Hi Teachers, Could you please tell me the meaning of the word "contention" in the sentence below. I already looked it up in a dictionary, but I still can't seem to understand it. Ethernet is a contention media access method that allows all hosts on a network to share the same bandwidth of a...

Hi Teachers, Could you please tell me the meaning of the words "of some kind" in the sentence below. Your sister is seeing a guy who seems a little dangerous and dishonest. You tell your sister that he might be a criminal of some kind. Thanks a lot.

Hi Teachers, Can you please tell me if the highlighted words below are correctly used. You have been offered a job and your new company wants you to start on May 15. After a few days, one of the HR personnel informed you that you should start on May 1. But you already have plans on visiting...

Hi Teachers, You are a Servicedesk Agent at a company. A user calls in and wants to have their password changed. Due to technical issues, you have to reset the password using the user's current one. You say, "I will reset your password using your current one. So there is no changes. You password...

Hi Teachers, You work as a Servicedesk Agent on the 14th floor of a 15-story building. A user from 4th floor calls in and is having a problem with his computer. To fix the problem, you need to look at the computer physically. So you tell him to bring his laptop at 14th Floor. My question is...

You work as a Service Desk Agent at ABC company (not real) with several different sites across the country. An employee or user calls in and wants to have his/her password changed. You ask him/her: Which site are you based in?. Is this correct? Thanks so much for the help.

Hi Teachers, When someone asks to speak to you on a telephone call, and you want to tell them that it's you. What are the common things to say? I always say, "Speaking." Is this correct? Many thanks.

You are having an interview. When the interviewer ask you if you have any questions. You ask: 1. What would be the next step? 2. What would be the next steps? Can you tell me which one these two sentences is correct. Thanks so much.

Hello Teachers, Can you please tell me other ways to say the sentence below. Let me ask one my collagues to trade shift with me. Many thanks.

Hello Teachers, I was invited for a final interview. And I like to follow up with the result. Can you please tell me what I should tell them. Many thanks.

Hi Teachers, I wonder if saying, "She's one of a kind", has the same meaning as the sentence below. Pls tell me if I'm correct or not. She's like nothing else in the world. Thanks so much.

Hi Teachers, I don't have a context to relate this sentence to, but can you tell me the meaning of the words second thoughts in the sentence below. Are you having second thoughts about this? Thanks so much.