how to rephrase "transfer/direct a phone call to xyz department?

When you are calling an organization's phone number and your call is received by the telephone operator. You tell him/her you need a piece of information and he says like. "Let me transfer/direct your call to the information department." Can he say the same thing in a different way using a verb phrase?

How to rephrase the following sentences, using verb phrases?

Let me transfer/direct your call to the information department.
and
Can you transfer/direct my call to the HR department?

Regards,
Aamir the Global Citizen

For example:

Caller: Could you put me through to the sales department please?
Operator: Let me/I'll put you through to HR.

Aamir Tariq said:

When you are calling an organization's phone number and your call is received by the telephone operator.

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Can you see that that is not a complete sentence?

How?

teechar said:

For example:

Caller: Could you put me through to the sales department please?
Operator: Let me/I'll put you through to HR.

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Thanks Teecher, I want to confirm if this is how the Americans use it in their daily-life conversation when they are talking to an operator? Or Are there also some other ways with other verb phrases or slang words to communicate the same thing?

teechar said:

Caller: Could you put me through to the sales department please?
Operator: Let me/I'll put you through to HR.

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Aamir Tariq said:

I want to confirm if this is how the Americans use it in their daily-life conversation when they are talking to an operator?

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No, it isn't. We say Could you connect me to sales, please?​ "Put me through" sounds very British to us.

GoesStation said:

No, it isn't. We say Could you connect me to sales, please?​ "Put me through" sounds very British to us.

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Connect is simply a verb, and I am looking for a verb phrase since Americans use verb phrases more often. So is there an alternative way (using a verb phrase) for communicating the same thing that is more common in the USA?

Do you mean phrasal verbs when you say "verb phrases"?

In BrE, you'll hear ...

- Can you put me through to ...
- Can I speak to someone in ...
- Can I have extension [number] ...
- Can you transfer me to ...

emsr2d2 said:

Do you mean phrasal verbs when you say "verb phrases"?

In BrE, you'll hear ...

- Can you put me through to ...
- Can I speak to someone in ...
- Can I have extension [number] ...
- Can you transfer me to ...

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Yeah, exactly that's what I mean. I think they are called "phrasal verbs" in the UK and "verb phrases" in the USA. Like "put me through to" is a verb phrase (phrasal verb), but according to GoesStation it sounds British to Americans. And I am looking for an American "verb phrase" (phrasal verb) that is commonly used in the US to communicate the same meaning, since Americans use phrasal verbs more often in their daily conversation.

All Anglophones use phrasal verbs frequently. (A verb phrase is a different thing.) All the examples Ems provided in post #8, except the first, are common in American English.

I'd be more likely to simply say Sales, please.

GoesStation said:

I'd be more likely to simply say Sales, please.

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I was about to say exactly the same myself.

RobertJ said:

In the US the question is rather academic. First you encounter a recording:

"For English press '1'; por espanol marque numero dos". Then you are directed to a menu. If you're lucky you may get to speak to a real live person who may be in India. At that point I might say: "Could I have customer service, please?"

I have no evidence that Americans use verb phrases more than anyone else.

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Exactly, But after you encounter the recording, they tell you to press zero if you want to talk to an operator. The operator may be in some foreign country's call center. But the call center in my country train their CSRs (Customer Service Representatives), they give them accent training and having undergone the essential training when they speak , they speak fluently and sound like native speakers, even the person (the native speaker) receiving their call gets the impression that he/she is talking to somebody from his own country. So they are very well-trained and have good grasp of the language they communicate in.

Management, and the representatives themselves, may live under the happy illusion that they sound like native speakers. It's not possible for more than a tiny minority of non-native speakers to sound convincingly like a native, and the call centers don't fool anyone.