Results 1 to 4 of 4

    • Join Date: Jul 2009
    • Posts: 40
    #1

    sentence

    . The rate of speech was normal. You sounded much clearer. Keep it up! Here are a few areas you need to concentrate. Please make sure to empathize with the customer whenever required appropriately.

    can someone tell me is there any better way to explain about the rate of speech, tone and empathy.

    thanks in advance

  1. emsr2d2's Avatar
    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • UK

    • Join Date: Jul 2009
    • Posts: 41,822
    #2

    Re: sentence

    Quote Originally Posted by stitusandrews View Post
    . The rate of speech was normal. You sounded much clearer. Keep it up! Here are a few areas you need to concentrate. Please make sure to empathize with the customer whenever required appropriately.

    can someone tell me is there any better way to explain about the rate of speech, tone and empathy.

    thanks in advance
    "The rate you spoke at was good and you sounded much clearer. Keep it up! There are a few areas you need to concentrate on (or improve).

    Please make sure you empathise (British Eng spelling) with the customer as appropriate, whenever required."

    As you have said that there a few areas that require improvement, I assume this then continues with other examples. If not, then you would need to say "There is one area you need to concentrate on...."


    • Join Date: Jul 2009
    • Posts: 40
    #3

    Re: sentence

    Yes, it continues with a few other parameters. I wanted to clarify those two sentences alone. Thank you very much for your help mate.

  2. Barb_D's Avatar
    • Member Info
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Mar 2007
    • Posts: 19,216
    #4

    Re: sentence

    You didn't speak too fast and you didn't speak too slowly.

    Your words were easier to understand than in the past.

    To show empathy, you need to show the customer you understand why they are angry, upset, etc. Say things like "Oh, I'm sorry to hear that" or "I can see how that would be frustrating" or "That's not what should have happened. That would be upsetting to me too."

Similar Threads

  1. A question about using "that" in a sentence
    By Unregistered in forum Ask a Teacher
    Replies: 3
    Last Post: 03-Nov-2009, 13:05
  2. [Grammar] sentence correction
    By am-ta in forum Ask a Teacher
    Replies: 18
    Last Post: 26-Jul-2009, 10:19
  3. How make passive-voice sentence to active voice sentence.
    By meialouca in forum Ask a Teacher
    Replies: 1
    Last Post: 21-Jun-2009, 10:30
  4. Attributive Clause - China Needs Your Help
    By ChinaDavid in forum Ask a Teacher
    Replies: 5
    Last Post: 09-Jan-2005, 16:56
  5. grammar
    By jiang in forum Ask a Teacher
    Replies: 8
    Last Post: 17-Dec-2003, 20:02

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •