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    • Member Info
      • Native Language:
      • Korean
      • Home Country:
      • South Korea
      • Current Location:
      • China

    • Join Date: Jan 2008
    • Posts: 1,628
    #1

    One more help please

    Our checked with the factory for 6 pcs missing goods from the late air shipment. They have no idea for it, but strongly advised that the goods were shipped completely. We shall requested the air forwarder to double check once they receipt the goods from the factory if there is not many boxes in future air cargo. As per our manager, we shall refund these missing goods of USD xxx for you. Please find attached credit note for your reference.

  1. Ouisch's Avatar
    • Member Info
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Mar 2006
    • Posts: 4,142
    #2

    Re: One more help please

    Quote Originally Posted by Zoe2008 View Post
    Our checked with the factory for 6 pcs missing goods from the late air shipment. They have no idea for it, but strongly advised that the goods were shipped completely. We shall requested the air forwarder to double check once they receipt the goods from the factory if there is not many boxes in future air cargo. As per our manager, we shall refund these missing goods of USD xxx for you. Please find attached credit note for your reference.
    Our shipping department checked with the factory regarding the reported 6 missing pcs. from air shipment no. (insert air waybill number here). Their paperwork indicates that the goods were shipped completely, and are uncertain as to why there is a discrepancy. We are currently requesting receiving reports and other documentation from the air forwarder in order to determine whether the goods were received as shipped. In the meantime, per our manager, we are refunding you the amount of XXXX as a credit for the missing goods. Please find attached credit memo for your reference.

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