Student or Learner
'Anglea is not what she seems. Her surname's not Russo, it's Moretto. That's why you couldn't get the information, Marina. The files have been got at.'
'But that's only for short periods of time, for babies or kids in crisis situations. And it's overseen by the bureaucrats, two separate government departments and records by the mile, the same with adoption.'
What do the underlined phrases mean? I can't guess from the context.