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  1. Newbie
    Student or Learner

    • Join Date: Jan 2010
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    #1

    a question about Telephone Business English

    I'm a little bit confused about this for a long time .When I call my client,should I introduce myself like "hello,This is (my name) with (my company's name)" or should it be"This is (my name) from (my company's name)"?Which is correct?Many thanks.

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    #2

    Re: a question about Telephone Business English

    not a teacher

    I think 'from' sounds better though 'with' is not wrong.

  2. Raymott's Avatar
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      • English
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      • Australia
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    #3

    Re: a question about Telephone Business English

    Quote Originally Posted by ogress View Post
    I'm a little bit confused about this for a long time .When I call my client,should I introduce myself like "hello,This is (my name) with (my company's name)" or should it be"This is (my name) from (my company's name)"?Which is correct?Many thanks.
    Hello. <Company Name/Department>. <Your name> speaking. How can I help you?

    Hello. IBM Sales. Mary speaking. How can I help you?


    • Join Date: Oct 2006
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    #4

    Re: a question about Telephone Business English

    Quote Originally Posted by Raymott View Post
    Hello. <Company Name/Department>. <Your name> speaking. How can I help you?

    Hello. IBM Sales. Mary speaking. How can I help you?
    That's fine for answering a call, but not for instigating one. As I hate cold callers I take a great interest in how they operate.

    In the middle of preparing dinner, the phone rings:

    Hello.
    Hello, May I speak to XXXXXXX?
    Who is calling?
    This is YYYYY and I am calling from ZZZZ Company.
    This is the third call you have made today. I do not wish to speak to you. Please do not call this number again.


    The most offensive one is a company which thinks it has found a way round people objecting to calls from overseas but switching in a patently false voice giving a British name, which means the caller can say in an injured tone "But I haven't called you today".

  3. Raymott's Avatar
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    #5

    Re: a question about Telephone Business English

    Quote Originally Posted by Anglika View Post
    That's fine for answering a call, but not for instigating one.
    Ah, yes. I missed that small detail.

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