As far your email of complain is concerned, I have made some changes because it needs to be more formal and have a certain layout.
I am writing to complain about the unreliable information on your web site. There were several problems and I feel you be informed about it.
To start with, I saw on your web site that the petrol station opened at 7.30am. At 7.40am, I took a five-minute walk, leaving my four-year-old son alone, playing with his toys, since I thought I would be away only for a few minutes.
When I got there, the lights were on, pumps unlocked, the outside cabinets open and two cashiers behind the counter. However, the shop door were locked. A young male cashier indicated that he would open the door in 10 minutes. I waited patiently outside from a position where I could actually see a copy of the newspaper that I had come to buy. Approximately 5 Minutes later, a newspaper stand, with a selection of papers, that unfortunately did not include the one I came to buy, was wheeled out of the electronically opened door.
A further disappointment was that I was denied access, although the door was open, in a way that seemed to satisfy the female shop assistant. Another thing that I would like to point out is that some other man took the newspaper to the counter and was duly served.
I do understand that people are not really pleased by having to work early on Sunday morning, but nor are the customers who were misled by the false information on the web.Fortunately, when I arrived home, my son was alright.
I hope you will consider my complain.