Student or Learner
You have had a credit card with the same company for several years, and you always pay your bill on time. Your most recent bill included a $ 35 charge for a late payment, because, according to the company, you didnít pay the previous month. You know that you paid on time.
Write a letter to the credit card company. Explain what has happened, and say what you would like them to do about it.
I am writing to you regarding the latest notice which I got from your company. The notice says that I didn't pay my bill on time for the last month and I was charged additional $ 35 fee for the delayed payment.
For several years I use your company's credit card and would like to mention that I never had such kind of problem before. Furthermore, I pay all my bills on time. Regarding last month bill, I can assure you that the payment was done on time. Besides that, I have a cheque for that bill, which is I'm attaching with my letter.
It seems to me that there was a mistake or some kind of problem with documentation. So could you please, check my bills for the previous month. While checking if you find any irregularities I would be happy to respond to your inquiries. In addition if you need any further information regarding my credit card balance, please don't hesitate and feel free to contact me.
Thank you very much in advance.