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    • Join Date: Sep 2010
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    #1

    Smile over the phone

    when talking over the phone can you ask the caller "may i know who is online" to ask the caller his or her name??is this appropriate if not wat should i say??

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    #2

    Re: over the phone

    Quote Originally Posted by sandy_03 View Post
    When talking over the phone can you ask the caller "May I know who is on the line?" to ask the caller his or her name? 'Online' means connected to the Internet - not calling on the phone.

    Is this appropriate? If not, what should I say?
    Welcome to the board, Sandy.

    Notice the correct use of capital letters and punctuation.

    Yes - your question is appropriate, though it shouldn't be necessary as the caller should identify him/herself first. I always do, don't you?

    You could also say 'Who's calling, please?'

    Rover


    • Join Date: Sep 2010
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    #3

    Smile Re: over the phone

    Thank you so much for your reply Mr.Rover,most people here dont identify themselves first ,and they might consider asking "who's calling,please?" to be rude,so asking "May I know who is on the line ?" is correct isn't it? i am asking this again just to be sure.
    thanks in advance

  1. Barb_D's Avatar
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    #4

    Re: over the phone

    May I ask who's calling?
    May I let him/her know who's calling? (When you are going to transfer the call to someone else.)

    Both of those work too.

    You can also try this: I'm sorry, I didn't catch your name? (Use a rising inflection to show that it's a question.)
    I'm not a teacher, but I write for a living. Please don't ask me about 2nd conditionals, but I'm a safe bet for what reads well in (American) English.

  2. BobK's Avatar
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    #5

    Re: over the phone

    Quote Originally Posted by sandy_03 View Post
    ... asking "May I know who is on the line ?" is correct isn't it? I am asking this again just to be sure.
    thanks in advance
    'May I know' or 'Might I ask' are both used and sound equally polite to me (Br. English). You have learnt Rover's point about 'online'; what you say here is right. A person who is 'online' is using a computer.

    b

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    #6

    Re: over the phone

    Any question which includes please is a lot less rude than one which doesn't.

    Rover

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