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  1. 2010's Avatar
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    #1

    Difference between polite and pleasing

    Hello All,

    Could you please tell me is it good to be pleasing than just being polite espeically as a customer support exceutive.

    Thank you

  2. Barb_D's Avatar
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    #2

    Re: Difference between polite and pleasing

    You can be polite while you tell the customer you cannot fulfill their request. Being pleasing means you find a way to do it.
    I'm not a teacher, but I write for a living. Please don't ask me about 2nd conditionals, but I'm a safe bet for what reads well in (American) English.

  3. 5jj's Avatar
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    #3

    Re: Difference between polite and pleasing

    Quote Originally Posted by 2010 View Post
    Hello All,

    Could you please tell me is itif it is goodbetter to be pleasing than just beingto be polite espeically as a customer support exceutive.
    It is always good to be polite, especially as a customer support executive.

    We use pleasing to describe people's manner or appearance rather than the actual people.

  4. 2010's Avatar
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    #4

    Re: Difference between polite and pleasing

    Thanks for your help and corrections!

    I think my question wasn't clear.

    There are a few people who try to be overly pleasing to get customer satisfaction. I personally don't like it. You can be polite and friendly, but being overly pleasing kind of irritates me. What are your thoughts?

  5. 5jj's Avatar
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    #5

    Re: Difference between polite and pleasing

    I agree with you, but as this is a forum for discussing language problems, I think it would be better if we stopped this potentially very interesting topic here.

  6. Barb_D's Avatar
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    #6

    Re: Difference between polite and pleasing

    Ah. I think if you had said "polite" versus "obsequious" I would have been on the right page.

    I find the overly flowery, fawning approach very annoying indeed!
    I'm not a teacher, but I write for a living. Please don't ask me about 2nd conditionals, but I'm a safe bet for what reads well in (American) English.

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