
Originally Posted by
Ellena
Customer care training programme
Introduction
The purpose of this report is to choose the customer staff care training programme for our company.
Findings
We have talked to two providers offering customer care training: Excellence Training and Bannerdown.
Excellence Training
We’ve contacted the Excellence Training office. They report that they can provide our graduate training programme with telephone and time management courses. They also have special expertise. However, they can’t start the programme until the end of October, so we won’t be able to deal with it until the end of the year deadline.
Bannerdown
Although they have no experience in customer care training, they have already carried out a lot of training courses. We can start in August. Moreover Bannerdown’s course costs 10% less.
Reccommendations
As a result of our research, we recommend using Bannerdown for the customer staff care training programme.
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