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    • Member Info
      • Native Language:
      • Chinese
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      • China
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      • China

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    #1

    Goodwill email for swift response

    I would like to seek someone to comment the following goodwill email. Thanks

    Thank You for exemplary service

    Dear Contractor Manager

    Referring to the emergency incident dated 1 June 2010, at 03:30am regarding two faulty refrigerators found at Supermaket, I would like to express my sincere appreciation and thanks to your team member Mr. XXX, Mr. YYY and Ms AAA. The response time taken by your team in searching new compressor and other parts, arranging to repair the defective units are commendable.

    In fact, I delighted with the swift and prompt response given by your team for the completion of the repairing jobs within a working day to avoid any other service interruption. Kudos to all your team members!

    We really hope a better achievement on stable operation of all equipments based on our close co-operation.

    With Warm Regards and Best Wishes
    Customer
    Last edited by ben9108; 06-Aug-2011 at 19:15.

  1. bhaisahab's Avatar
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      • Native Language:
      • British English
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      • England
      • Current Location:
      • Ireland

    • Join Date: Apr 2008
    • Posts: 25,611
    #2

    Re: Goodwill email for swift response

    Quote Originally Posted by ben9108 View Post
    I would like to seek someone to comment the following goodwill email. Thanks

    Dear Contractor Manager

    Referring to the emergency incident of 1 June 2010 at 03:30am, concerning two faulty refrigerators found at the supermarket, I would like to express my sincere appreciation and thanks to your team members Mr. XXX, Mr. YYY and Ms AAA. The time taken by your team in searching new compressor and other parts, arranging to repair the defective units is commendable.

    In fact, I am delighted with the swift response given by your team, completing the repair job within a working day, helping to avoid any other service interruption. Kudos to all your team members!

    With Warm Regards and Best Wishes
    Customer
    I've made a few alterations/corrections while trying not to change your style too much.

    • Member Info
      • Native Language:
      • English
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      • United States
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      • United States

    • Join Date: Mar 2009
    • Posts: 3,505
    #3

    Re: Goodwill email for swift response

    Quote Originally Posted by ben9108 View Post
    I would like to seek someone to comment the following goodwill email. Thanks

    Dear Contractor Manager:

    Referring to the emergency incident dated 1 June 2010, at 03:30am pertaining to two faulty refrigerators found at (if Supermarket is the name of the market, then no article as in your post, but if it is an unamed supermarket, then use "the" and no capital letter) Supermaket, I would like to express my sincere appreciation and thanks to your team members Mr. XXX, Mr. YYY and Ms AAA. The response time taken by your team in searching for a new compressor and other parts and arranging to repair the defective units are commendable.

    In fact, I delighted with the swift response given provided by your team for the completion of the repairing job within a working day to avoid any other service interruption. Kudos to all your team members!

    With Warm Regards and Best Wishes
    Customer
    Suggestions.

  2. emsr2d2's Avatar
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      • British English
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      • UK
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      • UK

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    • Posts: 41,832
    #4

    Re: Goodwill email for swift response

    My suggestions would be along the same lines as the previous two posters (including the removal of the sentence starting "Kudos to..." - much too informal!)

    I want to add that "With Warm Regards and Best Wishes" should only have a capital letter on "With".

    • Member Info
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      • Chinese
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      • China
      • Current Location:
      • China

    • Join Date: Nov 2005
    • Posts: 152
    #5

    Re: Goodwill email for swift response

    Many Thanks for all comments

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