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  1. Over the top's Avatar
    • Member Info
      • Native Language:
      • Arabic
      • Home Country:
      • Saudi Arabia
      • Current Location:
      • Saudi Arabia

    • Join Date: Jul 2007
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    #1

    Is this good English?

    I was about to order an item when they sent me this message in response to a question I asked
    we will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records..
    I don't know what a ticket is. It reminds me of those literal-translated spams.

  2. Bennevis's Avatar
    • Member Info
      • Native Language:
      • Russian
      • Home Country:
      • Russian Federation
      • Current Location:
      • Russian Federation

    • Join Date: Aug 2011
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    #2

    Re: Is this good English?

    "ticket" is like a little record that deals with a certain issue (problem). It could be related to your inquiry. They are going to work on the issue for which the ticket is issued.

    • Member Info
      • Native Language:
      • British English
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      • UK
      • Current Location:
      • Laos

    • Join Date: Nov 2002
    • Posts: 52,421
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    #3

    Re: Is this good English?

    It's used in IT support- if I contact our ISP with a problem, they issue a ticket, which is the reference number for that particular problem. It is standard usage and not poor translation. The number will then appear in all emails about the issue in the title.

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