Tyrosse
Member
- Joined
- Oct 5, 2011
- Member Type
- Student or Learner
- Native Language
- Spanish
- Home Country
- Mexico
- Current Location
- Mexico
Hi everyone
Brief explanation I work for Spanish customer care and sometimes I need to speak eighter to an English representative or to and English customer.
I was wondering if there is a natural way I can treat customers and representatives.
For example sometimes I have a hard time trying to figure out how to ask for something nicely as following.
Hold on a second - I use this sentence when I put eighter a customer or a representative on hold.
Thanks for waiting - I use it when i come back.
I also had a hard time trying to explain a representative that we needed to port in a phone number from another company and I said:
Hi, my name is ______ I'm from customer client and I have a customer on line who wants to port in his phone number from another company instead of using a provisional line which is XXX-XXXX could you please help me? As soon as I finished I realized that the other representative was confused because I wasn't clear enough.
I think that the main problem here is that I have not read a lot and yeah I need to start looking for synonyms
Also I just want to know how to say for example "Let me transfer the customer over" in a more acceptable way.
I just want my sentences to sound natural, any suggestions are really appreciated.
Thanks in advance ;-) I'm going to sleep right now, I will be back as soon as possible.
Brief explanation I work for Spanish customer care and sometimes I need to speak eighter to an English representative or to and English customer.
I was wondering if there is a natural way I can treat customers and representatives.
For example sometimes I have a hard time trying to figure out how to ask for something nicely as following.
Hold on a second - I use this sentence when I put eighter a customer or a representative on hold.
Thanks for waiting - I use it when i come back.
I also had a hard time trying to explain a representative that we needed to port in a phone number from another company and I said:
Hi, my name is ______ I'm from customer client and I have a customer on line who wants to port in his phone number from another company instead of using a provisional line which is XXX-XXXX could you please help me? As soon as I finished I realized that the other representative was confused because I wasn't clear enough.
I think that the main problem here is that I have not read a lot and yeah I need to start looking for synonyms
Also I just want to know how to say for example "Let me transfer the customer over" in a more acceptable way.
I just want my sentences to sound natural, any suggestions are really appreciated.
Thanks in advance ;-) I'm going to sleep right now, I will be back as soon as possible.
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