Student or Learner
Have you heard of "sensitivity training" given to employees who have mistreated customers? The term sounds quite irrelevant to mistreatment of customers. What is it about?
ex)Jenny wrote a thoughtful letter to the human resourcs department of a store alerting them to a clerk's discriminatory treatment to her at the store. When it wasn't answered, she followed up with another, offering to help the human resources manger find sensitivity training in the area, hinting that perhaps an article about the discriminatory treatment of the store in the local paper would help him to focus attention on the problem...