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  1. Key Member
    Student or Learner
    • Member Info
      • Native Language:
      • Chinese
      • Home Country:
      • Hong Kong
      • Current Location:
      • Hong Kong

    • Join Date: Nov 2006
    • Posts: 1,802

    abusive language

    Tim is a service provider. His customer is saying abusive language to him. As a customer service officer, what should he say to stop the customer keep on talking abusive language in a polite but firm manner?

    Thank you.

  2. emsr2d2's Avatar
    English Teacher
    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • UK

    • Join Date: Jul 2009
    • Posts: 44,816

    Re: abusive language

    "Please do not use abusive language, sir (or madam)."

    If it continues then if it's a phone conversation "I am terminating this call due to your abusive language" then hang up.

    If the conversation is taking place face-to-face then the same applies to begin with but terminate it with "I am not prepared to continue speaking to you due to your abusive language" and walk away.
    Last edited by emsr2d2; 15-Aug-2012 at 18:54.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

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