Page 1 of 2 1 2 Last
Results 1 to 10 of 17
  1. #1
    Jit833 is offline Member
    • Member Info
      • Member Type:
      • Interested in Language
      • Native Language:
      • Chinese
      • Home Country:
      • Malaysia
      • Current Location:
      • Canada
    Join Date
    Jul 2012
    Posts
    207

    The secretary of the firm need to make an introduction of the company and herself.

    1) The secretary of the firm need to make an introduction of the company and herself when answering call, therefore she needs to be familliar with the introduction script/line.

    2) The secretary of the firm need to introduce herself and the company when answering call, therefore she needs to have an introduction script/line.

    Are the above sentences correct? I am not sure if there is such a terminology call introduction script/line. For example: Hi, good morning, this ABC firm this Aly speaking, how can I help you today?
    What is that script called?

    Thanks for helping.

  2. #2
    emsr2d2's Avatar
    emsr2d2 is online now Moderator
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • UK
    Join Date
    Jul 2009
    Posts
    61,386

    Re: The secretary of the firm need to make an introduction of the company and herself

    Quote Originally Posted by Jit833 View Post
    1) The secretary of the firm needs to make an introduction of the company and herself when answering a call, therefore she needs to be familliar with the introduction script/line.

    2) The secretary of the firm needs to introduce herself and the company when answering a call, therefore she needs to have an introduction script/line.

    Are the above sentences correct? I am not sure if there is such a terminology call introduction script/line. For example: Hi, good morning, this ABC firm this Aly speaking, how can I help you today?
    What is that script called?

    Thanks for helping.
    Please see my additions in red. Neither of your examples are very natural. Receptionists don't "introduce" themselves or their company when they answer the phone. They "identify" themselves. In fact, I'm not sure that receptionists do that in the UK. They normally only say the name of the company.

    I wouldn't use "Hi" in a formal situation. "Good morning/afternoon/evening. ABC Limited. How can I help you?"
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  3. #3
    5jj's Avatar
    5jj is offline VIP Member
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Czech Republic
    Join Date
    Oct 2010
    Posts
    28,858

    Re: The secretary of the firm need to make an introduction of the company and herself

    Quote Originally Posted by emsr2d2 View Post
    How can I help you?"
    Or, as many of them have been trained to say these days, "How may I help you?".

  4. #4
    Odessa Dawn is offline Key Member
    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Arabic
      • Home Country:
      • Saudi Arabia
      • Current Location:
      • Saudi Arabia
    Join Date
    Aug 2012
    Posts
    1,614

    Re: The secretary of the firm need to make an introduction of the company and herself

    Quote Originally Posted by 5jj View Post
    Or, as many of them have been trained to say these days, "How may I help you?".


    How may I help you? and How can I help you?; How can I serve you?; May I help you?; What Can I do for you?In what way can I serve you? (Usually said by store clerks and food service personnel. The first question is the most polite, and the last is the least polite.) Waiter: How can I help you? Sue: I'm not ready to order yet. Clerk: May I help you? Jane: I'm looking for a gift for my aunt.
    How may I help you? - Idioms - by the Free Dictionary, Thesaurus and Encyclopedia.



    To be honest with you, I donít understand why the word "May" has been underlined? Having checked the Free Dictionary and found that "How may I help you"? is the most polite question. So, apologize for being curious, but as you know that I do live in environment where English is rarely spoken. As a result, this forum is the only place where I can ask questions and get your insightful, definitive answers. Thank you for being generous and patient.


  5. #5
    5jj's Avatar
    5jj is offline VIP Member
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Czech Republic
    Join Date
    Oct 2010
    Posts
    28,858

    Re: The secretary of the firm need to make an introduction of the company and herself

    It's simply that few native speakers naturally say 'How may I help you?' What we say naturally in English is 'Can I help you?'

  6. #6
    Jit833 is offline Member
    • Member Info
      • Member Type:
      • Interested in Language
      • Native Language:
      • Chinese
      • Home Country:
      • Malaysia
      • Current Location:
      • Canada
    Join Date
    Jul 2012
    Posts
    207

    Re: The secretary of the firm need to make an introduction of the company and herself

    Quote Originally Posted by emsr2d2 View Post
    Please see my additions in red. Neither of your examples are very natural. Receptionists don't "introduce" themselves or their company when they answer the phone. They "identify" themselves. In fact, I'm not sure that receptionists do that in the UK. They normally only say the name of the company.I wouldn't use "Hi" in a formal situation. "Good morning/afternoon/evening. ABC Limited. How can I help you?"
    Thanks for replying. They "identify" themselves. Can I say company and self indentify script?

  7. #7
    emsr2d2's Avatar
    emsr2d2 is online now Moderator
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • UK
    Join Date
    Jul 2009
    Posts
    61,386

    Re: The secretary of the firm need to make an introduction of the company and herself

    Quote Originally Posted by Jit833 View Post
    Thanks for replying. They "identify" themselves. Can I say company and self indentify script?

    No. That is extremely unnatural.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  8. #8
    Rover_KE is online now Moderator
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • English
      • Home Country:
      • England
      • Current Location:
      • England
    Join Date
    Jun 2010
    Posts
    31,892

    Re: The secretary of the firm need to make an introduction of the company and herself

    You could say 'the phone-answering protocol'.

    Rover

  9. #9
    emsr2d2's Avatar
    emsr2d2 is online now Moderator
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • UK
    Join Date
    Jul 2009
    Posts
    61,386

    Re: The secretary of the firm need to make an introduction of the company and herself

    Or the "telephone-answering script", or "script for use when answering the phone". However, I would say that the simple lines "Good morning. How can I help you?" don't really qualify as a script.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  10. #10
    Barb_D's Avatar
    Barb_D is offline Moderator
    • Member Info
      • Member Type:
      • Other
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States
    Join Date
    Mar 2007
    Posts
    19,049

    Re: The secretary of the firm need to make an introduction of the company and herself

    I have to say, though, I like it when the person says their name. "ABC Company. This is Mary Ellen. How can I help you?"

    When they do that, I always greet them back by name. "Hello Mary Ellen. Could you please connect me to Archibald Leach?"
    I'm not a teacher, but I write for a living. Please don't ask me about 2nd conditionals, but I'm a safe bet for what reads well in (American) English.

Page 1 of 2 1 2 Last

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •