Need helpto check this respond email about customer complaint

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balthazorr

New member
Joined
Aug 23, 2013
Member Type
Student or Learner
Native Language
Indonesian
Home Country
Indonesia
Current Location
Indonesia
Thank you for your (recent) e-mail. We are sorry for the delay in replying to you, but We are pleased to inform you that we are in progress reviewing the matter and we'll inform you the result soon
 

billmcd

Key Member
Joined
Mar 27, 2009
Member Type
English Teacher
Native Language
English
Home Country
United States
Current Location
United States
Thank you for your recent e-mail. We are sorry for the delay in replying to you, but we are pleased to inform you that we are in the [STRIKE] progress [/STRIKE] process of reviewing the matter and we'll inform you of the result as soon as possible.

b.
 

Barb_D

Moderator
Staff member
Joined
Mar 12, 2007
Member Type
Other
Native Language
American English
Home Country
United States
Current Location
United States
I suggest you delete the "We are pleased to inform you" part. First YIU delay in responding at all and then you say it's still not resolved. If I were your customer I would not find that pleasing information.
 
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