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      • Native Language:
      • Urdu
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      • United States
      • Current Location:
      • United States

    • Join Date: Dec 2013
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    #1

    Confirm positive / negative implication of the sentence

    Hi,

    When assisting clients, our agents use the help of a script with certain canned responses. I would like to share one such response and confirm if it has a negative or positive implication when pitched to a reader or listener from a customer service perspective or just in general.

    "We can certainly try to assist you with this"

    Argument is that some say it tends to have a negative implication due to the word "TRY" as it creates a doubt in the readers mind about whether they can be assisted or not.

    Similarly some say itís positive, giving hope to the listener or reader that they will be assisted.
    The purpose of the sentence is to act as a neutral statement in a situation where the agent is not a 100% sure if they can assist the client with their query or not.

    Kindly confirm or just give your point of view on whether the sentence is a positive one or negative one towards the listener/reader.

    Thanks.

    • Member Info
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Jan 2010
    • Posts: 1,696
    #2

    Re: Confirm positive / negative implication of the sentence

    Quote Originally Posted by Apex View Post
    Hi,

    When assisting clients, our agents use the help of a script with certain canned responses. I would like to share one such response and confirm if it has a negative or positive implication when pitched to a reader or listener from a customer service perspective or just in general.

    "We can certainly try to assist you with this"

    Argument is that some say it tends to have a negative implication due to the word "TRY" as it creates a doubt in the readers mind about whether they can be assisted or not.

    Similarly some say itís positive, giving hope to the listener or reader that they will be assisted.
    The purpose of the sentence is to act as a neutral statement in a situation where the agent is not a 100% sure if they can assist the client with their query or not.

    Kindly confirm or just give your point of view on whether the sentence is a positive one or negative one towards the listener/reader.

    Thanks.
    To assist is to help or somehow aid. If I assist you in getting a cat out of a tree by lending you my ladder there is no indication that you will get the cat from the tree. I did assist you but you didn't accomplish the task. The assistance may be in the form of "Is the computer plugged into a live outlet?" The representative may not help the customer solve the problem but assistance was provided.

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