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    • Member Info
      • Native Language:
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    #1

    what went wrong

    I had to reply to a mail where the customer blames that he is not satisfied with the service.

    To that, I needed to ask him to explain what happened elaborately.

    I wrote " Please explain what happened so that we can find out what went wrong" .

    Is there any formal word to replace "what went wrong"?

  1. emsr2d2's Avatar
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    #2

    Re: what went wrong

    If you are looking for one single word, then no. You could say "... what happened" or "... what failed" but usually "what went wrong" says exactly what it needs to. If you have to be really formal, you could say something like "Please give me full details so that we can work out where our systems/procedures were inadequate for your needs".
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  2. Charlie Bernstein's Avatar
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    #3

    Re: what went wrong

    Quote Originally Posted by Englishlover17 View Post
    I had to reply to a letter [or) email where the customer complains that [or] blames us because he is not satisfied with the service.

    To answer, I needed to ask him to explain what happened elaborately.

    I wrote, "Please explain what happened so that we can find out what went wrong."

    Is there any formal word to replace "what went wrong"?
    As Ems says, "what went wrong" is the best word choice. It's good that you used it.

    • Member Info
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    #4

    Re: what went wrong

    As you want them to give you the details, you could use something like Please explain exactly what happened.

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