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    • Member Info
      • Native Language:
      • Chinese
      • Home Country:
      • China
      • Current Location:
      • Philippines

    • Join Date: Feb 2014
    • Posts: 122
    #1

    safekeep your luggage with us compliments of the hotel

    We may safekeep your luggage with us compliments of the hotel provided you have a confirmed booking with us following your existing period of stay.

    The above sentence is extracted from a reply email from a 4 star hotel in Singapore.

    What does the underlined phrase mean?

    • Member Info
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Apr 2009
    • Posts: 12,310
    #2

    Re: safekeep your luggage with us compliments of the hotel

    The hotel will store your luggage for you at no cost.

    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Laos

    • Join Date: Nov 2002
    • Posts: 57,903
    #3

    Re: safekeep your luggage with us compliments of the hotel

    It may be a 4-star hotel, but that's 1-star English.

    • Member Info
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Apr 2009
    • Posts: 12,310
    #4

    Re: safekeep your luggage with us compliments of the hotel

    It's not exactly world class customer service to offer to hold someone's luggage only if they have another, future reservation with you.

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