I'm setting up a new Digital Library for call center agents in my company, which is a call center where English is NOT the primary language for 98% of the employees. I need some suggestions on what I can include in this digital library that I want to set up. Please advise as if I were a newbie as I was starting from top to bottom. Things I would like to know are where can I store it online; how can I separate the topics; what topics would be good to include for this library, etc . Also, if anyone could suggest some good reference materials such as books, TED talks, business journal subscriptions, forums (obviously this one!) and any other possible ideas that I can include in this Digital Library that I want to set up! I also recently ran a survey and the subjects my trainees would like to learn about is "Leadership" and "Mentoring" and the media they like is "Interactive Learning" and "Video".
I'm looking forward to your responses,
Thanks for your help,
If they're dealing with native speakers, information on regional varieties of pronunciation might help. There has been a lot of focus on accent reduction, which is important, for the call centre workers, but they also may benefit from learning about what to expect from customers.