This sounds like "legalese". I am not a lawyer, but I would say "Please note that the title of ownership of property has been changed to your name but the original file has not been received by us.
Student or Learner
Please correct if it is not.
Please note that the title of ownership of property has changed in your name but original file is not received to us.
We have not received the original file yet would work better for me, and I agree that it sounds like legalese.