Research "a" claim.
Student or Learner
Insurance represenetive to member: -Do you have any referrence number from your previous call that would help me find the claim?.
Member:-"I don't have referrence number. Is it mandatory to get referrence number in order for you to search claim"?.
Note the correct spelling of "reference". The member should have said "I don't have a/the reference number" and "Is it mandatory to have a/the reference number ...?"
Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.
Note also the correct spelling of 'representative'.