Results 1 to 8 of 8
    • Member Info
      • Native Language:
      • Laothian
      • Home Country:
      • Laos
      • Current Location:
      • Laos

    • Join Date: Dec 2015
    • Posts: 1
    #1

    please help me to check apology letter to customer

    Dear xxx
    Thank you for your letter. We apologize for that situation with our dining room staff during the July 4th weekend.


    We regret any inconvenience that your experienced. Please be assured that this situation will never happen again because our staff is trained to conduct themselves in a manner reflecting the high regard that we have for our customers.


    Your comment is vital for us to continue improving our service. To prove to you that we take every complaint seriously, we will discount 50% of your bill at your next visit.


    We hope you accept our apology. You will see the improvement and enjoy your time with us in your next visit. We have learned from this experience and are ready to provide better service for you in the future.


    Sincerely yours,
    Last edited by emsr2d2; 29-Dec-2015 at 17:39. Reason: Removed formatting to make font readable

    • Member Info
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • China

    • Join Date: Aug 2011
    • Posts: 960
    #2

    Re: please help me to check apology letter to customer

    Thank you for your letter. 1. Your comment is vital for us to continue improving our service. We apologize for the situation with our dining room staff during the July 4th weekend.


    We regret any inconvenience that your experienced. 2.
    Please be assured that this situation will never happen again because our staff is trained to conduct themselves in a manner reflecting the high regard that we have for our customers.

    To prove to you that We take every complaint seriously. Please present this letter on your next visit for a 50% discount.

    We hope you accept our apology. We hope you will see an improvement and enjoy your time with us on your next visit. We have learned from this experience and are ready to provide better service for you in the future.



    1. You thanked the customer for complaining, and that's a good thing. Statistics show that most people do not complain, they just go elsewhere next time and tell others about their bad experience. A well-handled complaint can establish a lasting relationship.
    2. You cannot assure that this will never happen again. People make mistakes, and you should not promise something impossible to deliver. You try, you train, but people are people.

    I suggest removing the parts in red. You could mention that this customer's letter has resulted in a change in staff training.

    I have made other changes in bold.

    Last edited by emsr2d2; 29-Dec-2015 at 17:39. Reason: Enlarged font size

  1. Tarheel's Avatar
    • Member Info
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Jun 2014
    • Posts: 11,060
    #3

    Re: please help me to check apology letter to customer

    Just one thing. Say:

    We regret any inconvenience that "you" experienced.

  2. Dena11's Avatar
    • Member Info
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Oct 2015
    • Posts: 34
    #4

    Re: please help me to check apology letter to customer

    Hi Buddy, One more suggestion. There is a slight, but important, gap in your narrative. When you write "this situation will never happen again because our staff is trained," it isn't clear whether the staff were trained before or after the incident. If they were trained before the incident, the training, clearly, wasn't adequate. If they were trained in response to the incident you could write "to ensure that this doesn't happen again, we instituted a training program for our staff." You might (or might not) explain further the type of training and how it can prevent this type of incident.
    Last edited by emsr2d2; 29-Dec-2015 at 17:40. Reason: Removed formatting to make font size readable
    Editor and writer. Not a teacher.

    “Remove the comma, replace the comma, remove the comma, replace the comma...”
    - R.D. Ronald


  3. teechar's Avatar
    • Member Info
      • Native Language:
      • English
      • Home Country:
      • Iraq
      • Current Location:
      • Iraq

    • Join Date: Feb 2015
    • Posts: 6,180
    #5

    Re: please help me to check apology letter to customer


  4. Tarheel's Avatar
    • Member Info
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Jun 2014
    • Posts: 11,060
    #6

    Re: please help me to check apology letter to customer

    Too many cooks spoil the broth.

  5. Tarheel's Avatar
    • Member Info
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Jun 2014
    • Posts: 11,060
    #7

    Re: please help me to check apology letter to customer

    How many times is it necessary to get the same advice?

  6. emsr2d2's Avatar
    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • UK

    • Join Date: Jul 2009
    • Posts: 41,838
    #8

    Re: please help me to check apology letter to customer

    Buddyhello, it is inconsiderate to post the same queries on multiple forums without telling each forum that you have done so and telling the users what advice you got from other forums.

    It is a great waste of people's time to answer threads which have been dealt with elsewhere.

    Thread closed.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

Similar Threads

  1. Please help me check: Apology email to professor
    By annyali93 in forum Letter Writing
    Replies: 1
    Last Post: 13-Feb-2015, 14:51
  2. [Essay] please check my apology email. .. (very important )
    By glowred in forum Ask a Teacher
    Replies: 0
    Last Post: 22-Oct-2013, 16:55
  3. A letter of apology
    By Etern1ty in forum Editing & Writing Topics
    Replies: 2
    Last Post: 14-Aug-2010, 22:06
  4. letter of apology
    By cosmin m in forum Letter Writing
    Replies: 0
    Last Post: 21-Feb-2010, 20:34
  5. Pl. check my letter (Customer)
    By dhara in forum Letter Writing
    Replies: 0
    Last Post: 01-Jul-2009, 13:37

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •