Thank you for your letter. 1. Your comment is vital for us to continue improving our service. We apologize for the situation with our dining room staff during the July 4th weekend.
We regret any inconvenience that your experienced. 2. Please be assured that this situation will never happen again because our staff is trained to conduct themselves in a manner reflecting the high regard that we have for our customers.
To prove to you that We take every complaint seriously. Please present this letter on your next visit for a 50% discount.
We hope you accept our apology. We hope you will see an improvement and enjoy your time with us on your next visit. We have learned from this experience and are ready to provide better service for you in the future.
1. You thanked the customer for complaining, and that's a good thing. Statistics show that most people do not complain, they just go elsewhere next time and tell others about their bad experience. A well-handled complaint can establish a lasting relationship.
2. You cannot assure that this will never happen again. People make mistakes, and you should not promise something impossible to deliver. You try, you train, but people are people.
I suggest removing the parts in red. You could mention that this customer's letter has resulted in a change in staff training.
I have made other changes in bold.
Student or Learner