[Essay] please help me to check apology letter to customer

[buddyhello]

Dear xxx
Thank you for your letter. We apologize for that situation with our dining room staff during the July 4th weekend.


We regret any inconvenience that your experienced. Please be assured that this situation will never happen again because our staff is trained to conduct themselves in a manner reflecting the high regard that we have for our customers.


Your comment is vital for us to continue improving our service. To prove to you that we take every complaint seriously, we will discount 50% of your bill at your next visit.


We hope you accept our apology. You will see the improvement and enjoy your time with us in your next visit. We have learned from this experience and are ready to provide better service for you in the future.


Sincerely yours,

 

[J&K Tutoring]

Thank you for your letter. 1. Your comment is vital for us to continue improving our service. We apologize for the situation with our dining room staff during the July 4th weekend.


We regret any inconvenience that your experienced. 2. Please be assured that this situation will never happen again because our staff is trained to conduct themselves in a manner reflecting the high regard that we have for our customers.

To prove to you that We take every complaint seriously. Please present this letter on your next visit for a 50% discount.

We hope you accept our apology. We hope you will see an improvement and enjoy your time with us on your next visit. We have learned from this experience and are ready to provide better service for you in the future.



1. You thanked the customer for complaining, and that's a good thing. Statistics show that most people do not complain, they just go elsewhere next time and tell others about their bad experience. A well-handled complaint can establish a lasting relationship.
2. You cannot assure that this will never happen again. People make mistakes, and you should not promise something impossible to deliver. You try, you train, but people are people.

I suggest removing the parts in red. You could mention that this customer's letter has resulted in a change in staff training.

I have made other changes in bold.

 

[Tarheel]

Just one thing. Say:

We regret any inconvenience that "you" experienced.

 

[Dena11]

Hi Buddy, One more suggestion. There is a slight, but important, gap in your narrative. When you write "this situation will never happen again because our staff is trained," it isn't clear whether the staff were trained before or after the incident. If they were trained before the incident, the training, clearly, wasn't adequate. If they were trained in response to the incident you could write "to ensure that this doesn't happen again, we instituted a training program for our staff." You might (or might not) explain further the type of training and how it can prevent this type of incident.

 

[teechar]

Talk about opportunistic posting!
https://www.englishforums.com/English/PleaseCheckApologyLetter/bjjhhv/post.htm
https://www.englishforums.com/English/PleaseCheckApologyLetter/bjjhxb/post.htm

 

[Tarheel]

Too many cooks spoil the broth.

 

[Tarheel]

How many times is it necessary to get the same advice?

 

[emsr2d2]

Buddyhello, it is inconsiderate to post the same queries on multiple forums without telling each forum that you have done so and telling the users what advice you got from other forums.

It is a great waste of people's time to answer threads which have been dealt with elsewhere.

Thread closed.