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    #1

    client or customer

    I saw a finance company which provides trade finance to its customers, its staff called their customers as "client".
    I was wondering if the staff is correct to call their customers as"client".

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    #2

    Re: client or customer

    Strictly speaking, those who buy goods are customers, and those who buy services are clients. But it is a distinction that is often ignored in everyday usage.

    In the special case of health-care services, patient is used instead of client.

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    #3

    Re: client or customer

    Quote Originally Posted by probus View Post
    Strictly speaking, those who buy goods are customers, and those who buy services are clients. But it is a distinction that is often ignored in everyday usage.
    Thanks probus

    I am not quite understand the meaning of "But it is a distinction that is often ignored in everyday usage." Could you further explain it to me, please?

    Banks lend money to borrowers, they have a Customer Service Department. If the bank lend money to borrowers, does it mean that they are selling services. If yes,I am strange why they don't call it "Client Service Department".
    Last edited by Tdol; 13-Jan-2016 at 14:01. Reason: Fixing quote code

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    #4

    Re: client or customer

    I am strange why they don't call it "Client Service Department".

    So am I. That's why I said the distinction is often ignored.

    But you cannot say "I am strange why ...". How about "I don't understand why..." or, more casually, "I don't get why...".

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    #5

    Re: client or customer

    Quote Originally Posted by probus View Post
    But you cannot say "I am strange why ...".
    I think it is Chinglish and the intended meaning is 'I wonder why ...'
    I am not a teacher.

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    #6

    Re: client or customer

    Quote Originally Posted by Winwin2011 View Post
    I am not quite understand the meaning of "But it is a distinction that is often ignored in everyday usage."
    I think 'a distinction' refers to the difference between 'customers' and 'clients'.
    I am not a teacher.

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    #7

    Re: client or customer

    "Customer service" is a common phrase.

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    #8

    Re: client or customer

    Banks are an interesting case- I would use the word customer when I am in a bank getting cash. Maybe it's because money is seen as closer to goods (cash) than a pure service like buying legal advice.
    Last edited by Tdol; 13-Jan-2016 at 14:48.

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    #9

    Re: client or customer

    Banks in the US can also sell financial services, so "client" is more suitable for that.

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    #10

    Re: client or customer

    I would use client there too.

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