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    • Posts: 82
    #1

    Please help me correct the following e-mail, many thanks!

    I have to write an e-mail to a contracting cleansing company to complaint against their substandard cleansing services. Please help me correct the following drafted e-mail, many thanks!

    Dear Mr. Pearson,

    I would like to draw your attention to irregularities of your cleansing services recently found by our staff at the 15th floor of Sunlight Building on 15.04.2016. As expected, your overhaul cleansing team comprising of 6 cleansing workers were scheduled to perform cleansing duties at the above building on 15.04.2016, but only one worker of the team, who was surprisingly found knitting by our staff, at there and when asked whereabouts of the other workers, she claimed that they were having their lunch at that moment. Our staff immediately phoned to Mr. Johnson, the team supervisor, about the case, but he couldn't be reached. After a while, Mr. Johnson returned a call to our staff, stating that the missing workers had gone to changing room. Our staff told Mr. Johnson that the workers were reported to have gone for their lunch while only one worker was at the workplace and all the workers were found failing to clock in. Mr. Johnson explained to our staff that all the workers had already clocked in the 14th floor of Sunlight Building instead and their working hours would be deferred by a half hour, changing to 0800-1430 while 30 minutes in between were their paid lunch time. However, the explanation of Mr. Johnson appeared not to be valid as our staff found the working time of the workers recorded in the 15th floor of Sunlight Building was 0800 - 1400 instead of 0800-1430 stated by Mr. Johnson, which reflected an unexpected shortage of cleansing workers for 30 minutes.

    With the above case heavily ruining our provision of quality cleansing services to our business clients, I trust you should take prompt action to look into the case and make appropriate deduction from our monthly cleansing payment arising from the unreported absence of cleansing workers provision. Please provide us with your findings of the case by 06.05.2016 so that we can make further arrangement.

    Best Regards,
    CB

  1. emsr2d2's Avatar
    • Member Info
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    • Join Date: Jul 2009
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    #2

    Re: Please help me correct the following e-mail, many thanks!

    Quote Originally Posted by chowbarry View Post
    I have to write an e-mail to a contracting contract cleansing cleaning company to complaint complain against about their substandard cleansing cleaning services. Please help me correct the following drafted draft e-mail. Many thanks!

    Dear Mr. Pearson,

    I would like to draw your attention to irregularities of in your cleansing cleaning services, recently found discovered by our staff on 15/4/16 at on the 15th floor of the Sunlight Building. on 15.04.2016.

    As expected, Your "overhaul cleansing cleaning team", comprising of 6 cleansing workers cleaners, were was scheduled to perform cleansing cleaning duties at the above building on 15.04.2016 (no comma required here) but only one worker of the team, who was surprisingly found knitting by our staff, at there attended. and When asked about the whereabouts of the other workers, she claimed that they were having their lunch. at that moment.

    Our staff immediately phoned tried to phone to Mr. Johnson, the team supervisor, about the case, but he couldn't be reached. After a while, Mr. Johnson returned the call to our staff, stating that the missing workers had gone to changing room. Our staff member told Mr. Johnson that the workers were reported to have gone for their lunch while only one worker was at the workplace and all the rest of the workers were found failing had failed to clock in. Mr. Johnson explained to our staff that all the workers had already clocked in on the 14th floor of Sunlight Building instead and their working hours would be deferred changed by a half an hour, changing to 0800-1430, while with a 30 minutes 30-minute break for lunch. in between were their paid lunch time.

    However, the Mr Johnson's explanation of Mr. Johnson appeared not to be valid true as our staff found that the working time of the workers team was recorded in on the 15th floor of Sunlight Building was as 0800 - 1400 instead of 0800-1430 as stated by Mr. Johnson. which This reflected resulted in an unexpected shortage of cleansing workers in a shortfall for of 30 minutes.

    With the above case heavily ruining our provision of quality cleansing services This situation has caused a huge problem to for our business clients. I trust you should will take prompt action to look into the case and make the appropriate deduction from our monthly cleansing cleaning payment bill. arising from the unreported absence of cleansing workers provision.

    Please provide us with your findings of the case get back to us by 06.05.2016 so that we can make further arrangements for the payment of the revised bill.

    Best Regards, Yours sincerely,
    CB
    See above.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

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