Student or Learner
I have to write an e-mail to a contracting cleansing company to complaint against their substandard cleansing services. Please help me correct the following drafted e-mail, many thanks!
Dear Mr. Pearson,
I would like to draw your attention to irregularities of your cleansing services recently found by our staff at the 15th floor of Sunlight Building on 15.04.2016. As expected, your overhaul cleansing team comprising of 6 cleansing workers were scheduled to perform cleansing duties at the above building on 15.04.2016, but only one worker of the team, who was surprisingly found knitting by our staff, at there and when asked whereabouts of the other workers, she claimed that they were having their lunch at that moment. Our staff immediately phoned to Mr. Johnson, the team supervisor, about the case, but he couldn't be reached. After a while, Mr. Johnson returned a call to our staff, stating that the missing workers had gone to changing room. Our staff told Mr. Johnson that the workers were reported to have gone for their lunch while only one worker was at the workplace and all the workers were found failing to clock in. Mr. Johnson explained to our staff that all the workers had already clocked in the 14th floor of Sunlight Building instead and their working hours would be deferred by a half hour, changing to 0800-1430 while 30 minutes in between were their paid lunch time. However, the explanation of Mr. Johnson appeared not to be valid as our staff found the working time of the workers recorded in the 15th floor of Sunlight Building was 0800 - 1400 instead of 0800-1430 stated by Mr. Johnson, which reflected an unexpected shortage of cleansing workers for 30 minutes.
With the above case heavily ruining our provision of quality cleansing services to our business clients, I trust you should take prompt action to look into the case and make appropriate deduction from our monthly cleansing payment arising from the unreported absence of cleansing workers provision. Please provide us with your findings of the case by 06.05.2016 so that we can make further arrangement.
Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.