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    #1

    Investigation Report

    Please help me improve the following investigation report. Many thanks.

    We would like to report to you that the complainant phoned to our office on 6 June 2016, claiming he was angry with our reply about the horticultural services, stating that he had already escalated the complaint case to the District Government for their advice and pointing out the following discontentments regarding the horticultural services provided by the Ledson's Company:


    1) The complainant questioned our ability in supervising the daily performance of the horticultural contractor, the Ledson's Company and he added that the current contractor, unlike the past one and without professionalism towards their duties, had never fulfilled their commitment to the horticultural contractural agreement after landing the bulky contract. Our failing to enhance the quality of horticultural services also exposed the weakness of the outsourced system.

    2) The trees and shrubs along the pavement of Twilight Road had exceptionally been poorly maintained by the contractor. Inadequate watering, improper and shortage of pruning by the contractor significantly led to the extensive wiltering and turning yellow of trees and shrubs at the above road, which even undermined the aesthetic value of the community.

    3) The worker hired by the Ledson's Company had been short of number and under-performed, they were caught by the complainant failing to clear the plants debris after pruning works and most of other surrounding healthy plants were affected in the course of their pruning works. Also, they had misused the machines and tools like mowers when carrying out horticultural maintenance works. Moreover, they had never honoured their earlier promise to re-plant the shrubs at the Twilight Road.

    4) The complainant criticized that the investigation officer was extremely unfamiliar with the scope of duties managed by the contractor and he was equally careless about his investigation procedure, contributing to produce such ridiculous reply stating that the trees and plants at the Twilight Road were normally maintained by the contractor. The complainant claimed he would lodge a complaint to our head about the attitude of the investigator later.

  1. emsr2d2's Avatar
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    #2

    Re: Investigation Report

    Quote Originally Posted by chowbarry View Post

    We would like to report to you that The complainant phoned to our office on 6 June 2016, claiming he was angry with about our reply about regarding the ​our horticultural services, stating that he had already escalated the complaint case to the District Government for their advice and pointing out the following discontentments issues regarding the horticultural services provided by the Ledson's Company:

    My suggested amendments to your first paragraph are above.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

    • Member Info
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      • Chinese
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      • Malaysia
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    • Posts: 3,306
    #3

    Re: Investigation Report

    1) The complainant questioned our ability in supervising the daily performance of the horticultural contractor, the Ledson's Company, and he added that the current contractor, unlike the past previous one, and without professionalism towards was unprofessional in their duties, had never fulfilled their commitment to the horticultural contractural contractual agreement after landing the bulky major contract. Our failing to enhance the quality of horticultural services also exposed the weakness of the outsourced system.

    2) The trees and shrubs along the pavement of Twilight Road had exceptionally been very poorly maintained by the contractor. Inadequate watering and improper and shortage of pruning by the contractor significantly led to the extensive wiltering withering and turning yellow of trees and shrubs at the above road, which even undermined the aesthetic value of the community.

    3) The workers hired by the Ledson's Company had been short of in number and under-performed. They were caught by the complainant for failing to clear the plants debris after pruning works and most of other surrounding healthy plants were affected in the course of their pruning works. Also, they had misused the machines and tools like mowers when carrying out horticultural maintenance works. Moreover, they had never honoured their earlier promise to re-plant the shrubs at the Twilight Road.

    4) The complainant criticized that the investigation officer was extremely totally unfamiliar with the scope of duties managed by of the contractor and he was equally careless about his investigation procedures, contributing to produce such a ridiculous reply stating that the trees and plants at the Twilight Road were normally maintained by the contractor. The complainant claimed he would lodge a complaint to with our head about the attitude of the investigator later.
    Last edited by tedmc; 10-Jul-2016 at 14:52.
    I am not a teacher.

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