Student or Learner
I'm kind of have a writer's block and I'm unable to phrase a sentence in a business email.
Background - We have a problem with an equipment manufacturer which has been unresolved for many months by managers of the firm. I had met the CEO of the firm and he was very nice, kind, empathetic and very sorry for what we endured and assured us to correct the wrong. A month later, a manager contacts us with a unacceptable solution again but this time mentioning that the CEO has proposed this solution. We are 99.9% sure that this is not the case and the CEO's name is just being used because a few people will lose their bonuses because of this debacle.
How do I put this on email? So far in my draft I've said "Your terms of settlement are not inline with my discussions with the CEO". While this sentence is true I feel its terse and lacks the emotion and empathy. The terms were almost like a U turn which was not reflective of my meeting with the CEO. How do I phrase this?
Thank you in advance for any help you are able to provide! Much appreciated.