We understand where you are coming from

[bigC]

We understand where you are coming from, however, to further assist you regarding your request, you may call XXX hotline.

I have seen the underlined sentence appeared in 2 different emails.


What does it mean?

[Matthew Wai]

http://dictionary.cambridge.org/zht/...is-coming-from

[bigC]

http://dictionary.cambridge.org/zht/...is-coming-from

Does the writer mean he doesn't agree with my request, but he understand why I made the request.

[Matthew Wai]

http://idioms.thefreedictionary.com/...is+coming+from
https://www.collinsdictionary.com/di...is-coming-from

[bigC]

http://idioms.thefreedictionary.com/...is+coming+from

Can I also assume the writer might agree with my request, but he just implies that I made a request to the wrong department/section.

[teechar]

Can I also assume the writer might agree with my request, but that he was also just implying es that I made a request to the wrong department/section?

The writer is saying that they understand/accept the point you're making, but they're suggesting that you contact a different department where you might get a better/more useful response.

[Skrej]

Obviously you meant this as just an example, but suggesting somebody call a triple-X hotline has some accidental implications in English you might not intend. Implications that may cost you $4.99 a minute (or more).