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  1. Senior Member
    Other
    • Member Info
      • Native Language:
      • Russian
      • Home Country:
      • Russian Federation
      • Current Location:
      • Russian Federation

    • Join Date: Oct 2007
    • Posts: 757
    #1

    embrace your business postcomplaint

    Hello everyone,

    From the book Hug Your Haters by Jay Baer:

    When I first designed this study with Edison Research, I anticipated a far different set of findings. I fully expected to discover that in todayís hyperspeed world, speed of response would have the greatest impact on customer advocacy; that being fast would be the currency of satisfaction. But itís not entirely true, at least not yet. Speed of response has an impact on overall customer satisfaction and the willingness of haters to embrace your business postcomplaint. But the impact isnít massive yet. This is partially because when complaints are addressed, companies are doing a satisfactory job at answering them without delay. The problem is that many complaints are never answered.

    Does "
    embrace your business postcomplaint" mean have a good opinion of your business after you have answered their complaint?

    Thank you.

  2. Editor, UsingEnglish.com
    English Teacher
    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan

    • Join Date: Nov 2002
    • Posts: 66,940
    #2

    Re: embrace your business postcomplaint

    I think it means that other people join in and complain.

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