Sangg
New member
- Joined
- May 26, 2017
- Member Type
- Student or Learner
- Native Language
- English
- Home Country
- Philippines
- Current Location
- United Arab Emirates
Career Objectives:
Very efficient, trustworthy and industrious with strong interpersonal, communication and training skills achieved of excellent and dedicated service for busy establishments within the hotels and sales sectors.
Summary of Skills:
ü Advance knowledge of computer reservation programs
ü Excellent interpersonal and leadership skills that can motivate people
ü Comprehensive oral and written communication skills in English,
ü Advance knowledge of money exchange, sales and marketing
ü Sociable with excellent customer care skills
ü Goal oriented and ability to work in a team environment
ü Good skills in conducting internet research for obtaining customer information
ü Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
ü Possess good sales and customer service skills
ü Flexible, attention to detail and ability to learn quickly
Educational Background:
Graduated of Computer Science (Year 2000)
Asian College of Science and Technology
Vocational Course of Building Wiring Installation (Year 2009)
TESDA 10
Work Experienced:
Organization: Marco Polo Hotel
Duration: Nov. 2009 to present
Designation: Supervisor
ü Ensures that under no circumstances the telephones are unattended and practice telephone manners.
ü Works in close cooperation with the Kitchen, Housekeeping, Front Office and all other key service departments.
ü Performs cashier duties.
ü Monitors the store operation and ensures the smooth flow of business transaction by providing fast and efficient service to customers.
ü Ensures the satisfaction of every customer by making them feel comfortable and the food that is worth for their money.
ü Other functions include assisting the management in the implementation of policies and procedures, job evaluation, conduct trainings and development of employee work relations, duties and functions.
ü Assures the well-being of all guests by maintaining a close friendly yet discrete contact.
ü Check identification of customers in order to verify age requirements for purchase of alcohol.
ü Offering excellent service to all guests in and around the bar.
ü Take beverage orders from serving staff or directly from patrons.
ü Responsible for reservations and inquiries.
ü Set up bar for drink orders or dinner service.
ü Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
ü Prepare appetizers, such as pickles cheese and cold meats.
ü Slice and pit fruit for garnishing drinks.
ü Arrange bottles and glasses to make attractive displays.
ü Keep bar organized and clean throughout shift.
ü Properly receiving and storing all beverages in the bar.
ü Order or requisition liquors and supplies.
Organization: KORESCO HOTELS
Duration: Nov. 2005-March 2007
Designation: Customer Service
ü Responsible for collecting payment for accommodations and transportation from customers
ü Handles tasks like Planning, arranging, describing and selling promotional travel incentives and tour packages by various travel carriers
ü Books hotels and transportation through phone or by using computer terminal
ü Provides customer with publications and brochures that contains travel information, like local customs, and foreign country regulations
ü Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required
PHILUSA COMPANY
Duration: Sept.2003-Oct 2005
Designation: Merchandiser/Sales Associate
ü Complete projects typically consisting of sets, resets, cut-ins, display installations, surveys and audits
ü Promotes and sells clients product, including ordering client product, as applicable
ü Completes and submits all required reports per assignment via PC as web reporting
ü Fosters a positive working relationship between store management and employees
ü Assists retail customers in answering their questions with courtesy and care
ü Perform other miscellaneous duties as assigned
SWIFT Foods Inc.
Duration: March 2001-Jan. 2003
Designation: Merchandiser/Sales Associate
ü Responsible for maintaining good relations with customers and manufacturers.
ü Give support to executives.
ü Responsible for maintaining open files that can help to give satisfaction to customers.
ü Responsible for other duties as assigned
ü Provide customer service for clients and helped them by responding to their enquiries.
ü Worked as communicator with representatives in the foundation of new collections
SKILLS:
ü Computer Literate (Microsoft Word, Microsoft Excel, Power Point, Internet, FoxPro, trouble shooting
ü With a driving license ( Phil’s )
ü Can easily adjust or adapt to new working environment and can communicate to people from different levels in the organization
ü Can work with minimum supervision
ü Good team player and multi tasking capability
ü Able to work in shifts.
ü Ability to do overtime work.
Hobbies:
Traveling, reading novels, listening to music and dancing
Personal Details:
Very efficient, trustworthy and industrious with strong interpersonal, communication and training skills achieved of excellent and dedicated service for busy establishments within the hotels and sales sectors.
Summary of Skills:
ü Advance knowledge of computer reservation programs
ü Excellent interpersonal and leadership skills that can motivate people
ü Comprehensive oral and written communication skills in English,
ü Advance knowledge of money exchange, sales and marketing
ü Sociable with excellent customer care skills
ü Goal oriented and ability to work in a team environment
ü Good skills in conducting internet research for obtaining customer information
ü Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
ü Possess good sales and customer service skills
ü Flexible, attention to detail and ability to learn quickly
Educational Background:
Graduated of Computer Science (Year 2000)
Asian College of Science and Technology
Vocational Course of Building Wiring Installation (Year 2009)
TESDA 10
Work Experienced:
Organization: Marco Polo Hotel
Duration: Nov. 2009 to present
Designation: Supervisor
ü Ensures that under no circumstances the telephones are unattended and practice telephone manners.
ü Works in close cooperation with the Kitchen, Housekeeping, Front Office and all other key service departments.
ü Performs cashier duties.
ü Monitors the store operation and ensures the smooth flow of business transaction by providing fast and efficient service to customers.
ü Ensures the satisfaction of every customer by making them feel comfortable and the food that is worth for their money.
ü Other functions include assisting the management in the implementation of policies and procedures, job evaluation, conduct trainings and development of employee work relations, duties and functions.
ü Assures the well-being of all guests by maintaining a close friendly yet discrete contact.
ü Check identification of customers in order to verify age requirements for purchase of alcohol.
ü Offering excellent service to all guests in and around the bar.
ü Take beverage orders from serving staff or directly from patrons.
ü Responsible for reservations and inquiries.
ü Set up bar for drink orders or dinner service.
ü Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
ü Prepare appetizers, such as pickles cheese and cold meats.
ü Slice and pit fruit for garnishing drinks.
ü Arrange bottles and glasses to make attractive displays.
ü Keep bar organized and clean throughout shift.
ü Properly receiving and storing all beverages in the bar.
ü Order or requisition liquors and supplies.
Organization: KORESCO HOTELS
Duration: Nov. 2005-March 2007
Designation: Customer Service
ü Responsible for collecting payment for accommodations and transportation from customers
ü Handles tasks like Planning, arranging, describing and selling promotional travel incentives and tour packages by various travel carriers
ü Books hotels and transportation through phone or by using computer terminal
ü Provides customer with publications and brochures that contains travel information, like local customs, and foreign country regulations
ü Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required
PHILUSA COMPANY
Duration: Sept.2003-Oct 2005
Designation: Merchandiser/Sales Associate
ü Complete projects typically consisting of sets, resets, cut-ins, display installations, surveys and audits
ü Promotes and sells clients product, including ordering client product, as applicable
ü Completes and submits all required reports per assignment via PC as web reporting
ü Fosters a positive working relationship between store management and employees
ü Assists retail customers in answering their questions with courtesy and care
ü Perform other miscellaneous duties as assigned
SWIFT Foods Inc.
Duration: March 2001-Jan. 2003
Designation: Merchandiser/Sales Associate
ü Responsible for maintaining good relations with customers and manufacturers.
ü Give support to executives.
ü Responsible for maintaining open files that can help to give satisfaction to customers.
ü Responsible for other duties as assigned
ü Provide customer service for clients and helped them by responding to their enquiries.
ü Worked as communicator with representatives in the foundation of new collections
SKILLS:
ü Computer Literate (Microsoft Word, Microsoft Excel, Power Point, Internet, FoxPro, trouble shooting
ü With a driving license ( Phil’s )
ü Can easily adjust or adapt to new working environment and can communicate to people from different levels in the organization
ü Can work with minimum supervision
ü Good team player and multi tasking capability
ü Able to work in shifts.
ü Ability to do overtime work.
Hobbies:
Traveling, reading novels, listening to music and dancing
Personal Details:
Please.
