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  1. #1
    Tsuchiya is offline Newbie
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    Question In an effort to improve service to larger customers

    Hi Everyone, this is my first post on this forum. I'm studying for the TOIEC test and i came across this exercise that I don't know the right answer.
    I would be very grateful if you could help me.

    In an effort to improve service to larger customers, the company directors have decided ________ the establishment of a key account management department.

    a. that pursue
    b. that pursue its
    c. they that pursue
    d. they pursue

  2. #2
    Rover_KE is online now Moderator
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    Re: Doubt on english reading exercise

    Welcome to the forum, Tsuchiya.

    None of those options fits the gap. Are you sure you have transcribed them correctly?

  3. #3
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    emsr2d2 is offline Moderator
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    Re: In an effort to improve service to larger customers

    Quote Originally Posted by Tsuchiya View Post
    Hi everyone. This is my first post on this forum. I'm studying for the TOIEC test and I came across this exercise that I don't know the right answer to.
    I would be very grateful if you could help me.
    Welcome to the forum.

    Note that I have changed your thread title. Titles should include some/all of the words you are asking us about and should be specific and unique to the post. Also note my corrections above.
    As Rover has already said, none of those choices fit.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  4. #4
    Lynxear's Avatar
    Lynxear is offline Senior Member
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    Re: In an effort to improve service to larger customers

    I would hope this was not an actual question.

    "Larger customers" could be referring to their physical size or the amount of money they spend.

    Anyway, like others have said, the choices that you are to choose from don't fit. If I had to fill in the blank I would choose "to pursue"

    In an effort to improve service to larger customers, the company directors have decided to pursue the establishment of a key account management department.

    With a gun to my head, forcing me to make a choice from those that are listed I would choose #4 - "they pursue"

    In an effort to improve service to larger customers, the company directors have decided (that) they pursue the establishment of a key account management department.

    The "(that)" would be silent when read. It is not a great choice but it is all that is there. "To pursue" is a far better choice. IMHO
    Experience is recognizing a mistake the second time you make it.
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  5. #5
    Tdol is online now Editor, UsingEnglish.com
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    Re: In an effort to improve service to larger customers

    I imagine they want to improve service to more customers or a broader customer base, rather than focusing on customers who weigh a lot. I think the problem is the question- it doesn't work.

  6. #6
    emsr2d2's Avatar
    emsr2d2 is offline Moderator
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    Re: In an effort to improve service to larger customers

    Or perhaps they missed out the word "will" from d). That works without "that" after "decided" in BrE.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  7. #7
    Tdol is online now Editor, UsingEnglish.com
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    Re: In an effort to improve service to larger customers

    It's still a poor question.

  8. #8
    Rover_KE is online now Moderator
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    Re: In an effort to improve service to larger customers

    I'm still waiting for an answer from the OP to my question in post #2.

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