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  1. #1
    kadioguy is offline Key Member
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    We are experiencing a high volume of customers contacting us at the moment.

    Thank you for contacting Oxford University Press. Your query has been received and we will contact you as soon as we can.

    We are experiencing a high volume of customers contacting us at the moment. This may mean a delay in our responding to you. You should receive a response within 5 days.
    --------------
    Does the sentence in blue color mean a. or b.?
    Could you tell me the reason?

    a. We are experiencing a high volume of customers' contacting us at the moment.

    b. We are experiencing a high volume of customers (that are) contacting us at the moment.
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  2. #2
    Matthew Wai's Avatar
    Matthew Wai is offline VIP Member
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    I think it means (a) because we experience something rather than someone.
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  3. #3
    Matthew Wai's Avatar
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    Only nine examples are shown at my end.
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  4. #4
    Rover_KE is online now Moderator
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    Aren't nine examples enough to demonstrate the point?

  5. #5
    kadioguy is offline Key Member
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    Quote Originally Posted by Rover_KE View Post
    Aren't nine examples enough to demonstrate the point?
    At my end, there are only eight examples shown; three of them are "experiencing a lot of Customers' orders".

    Does it mean that this usage is unusual?

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  6. #6
    kadioguy is offline Key Member
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    Quote Originally Posted by Piscean View Post
    No.
    But eight examples are a little few, aren't they?
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  7. #7
    Matthew Wai's Avatar
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    I take 'experience a lot of people' to mean 'experience a situation where there are a lot of people (doing something)'.
    Last edited by emsr2d2; 06-Nov-2017 at 14:41. Reason: Fixed typo (missing word)
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  8. #8
    Charlie Bernstein's Avatar
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    To me, it means B.

    But as you can see, it's arguable. The problem is the Oxford writer's bad phrasing. How can you experience a volume? You can't. It's what we call "junk English": words (often of more than one syllable) that just take up space.

    It should say something like:

    - We have a large number of customers contacting us . . . .
    - We have a long queue of customers to respond to . . . .
    - We're responding to a large number of customers now . . . .

    Moral: If you have something to say, come out and say it!
    I'm not a teacher. I speak American English. I've tutored writing at the University of Southern Maine and have done a good deal of copy editing and writing, occasionally for publication.

  9. #9
    emsr2d2's Avatar
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    It's more common to hear "We are experiencing a high volume of calls ..." on the phone or "We are experiencing a high volume of emails ..." on the net.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  10. #10
    kadioguy is offline Key Member
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    Re: We are experiencing a high volume of customers contacting us at the moment.

    Quote Originally Posted by Charlie Bernstein View Post
    How can you experience a volume? You can't.
    Pardon me, but I don't understand what you mean. Could you say it in a easier way or in detail?
    I am not a teacher.

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