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  1. #1
    Aamir Tariq is offline Senior Member
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    how to rephrase "transfer/direct a phone call to xyz department?

    When you are calling an organization's phone number and your call is received by the telephone operator. You tell him/her you need a piece of information and he says like. "Let me transfer/direct your call to the information department." Can he say the same thing in a different way using a verb phrase?

    How to rephrase the following sentences, using verb phrases?

    Let me transfer/direct your call to the information department.
    and
    Can you transfer/direct my call to the HR department?

    Regards,
    Aamir the Global Citizen

  2. #2
    teechar's Avatar
    teechar is offline Moderator
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    For example:

    Caller: Could you put me through to the sales department please?
    Operator: Let me/I'll put you through to HR.

  3. #3
    emsr2d2's Avatar
    emsr2d2 is offline Moderator
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    Quote Originally Posted by Aamir Tariq View Post
    When you are calling an organization's phone number and your call is received by the telephone operator.
    Can you see that that is not a complete sentence?
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  4. #4
    Aamir Tariq is offline Senior Member
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    How?

  5. #5
    Aamir Tariq is offline Senior Member
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    Quote Originally Posted by teechar View Post
    For example:

    Caller: Could you put me through to the sales department please?
    Operator: Let me/I'll put you through to HR.

    Thanks Teecher, I want to confirm if this is how the Americans use it in their daily-life conversation when they are talking to an operator? Or Are there also some other ways with other verb phrases or slang words to communicate the same thing?
    Last edited by emsr2d2; 01-Dec-2017 at 22:54. Reason: Removed unnecessary sign-off at the end.

  6. #6
    GoesStation is offline Moderator
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    Quote Originally Posted by teechar View Post
    Caller: Could you put me through to the sales department please?
    Operator: Let me/I'll put you through to HR.
    Quote Originally Posted by Aamir Tariq View Post
    I want to confirm if this is how the Americans use it in their daily-life conversation when they are talking to an operator?
    No, it isn't. We say Could you connect me to sales, please?​ "Put me through" sounds very British to us.
    I am not a teacher.

  7. #7
    Aamir Tariq is offline Senior Member
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    Quote Originally Posted by GoesStation View Post
    No, it isn't. We say Could you connect me to sales, please?​ "Put me through" sounds very British to us.
    Connect is simply a verb, and I am looking for a verb phrase since Americans use verb phrases more often. So is there an alternative way (using a verb phrase) for communicating the same thing that is more common in the USA?

  8. #8
    emsr2d2's Avatar
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    Do you mean phrasal verbs when you say "verb phrases"?

    In BrE, you'll hear ...

    - Can you put me through to ...
    - Can I speak to someone in ...
    - Can I have extension [number] ...
    - Can you transfer me to ...
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  9. #9
    Aamir Tariq is offline Senior Member
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    Quote Originally Posted by emsr2d2 View Post
    Do you mean phrasal verbs when you say "verb phrases"?

    In BrE, you'll hear ...

    - Can you put me through to ...
    - Can I speak to someone in ...
    - Can I have extension [number] ...
    - Can you transfer me to ...
    Yeah, exactly that's what I mean. I think they are called "phrasal verbs" in the UK and "verb phrases" in the USA. Like "put me through to" is a verb phrase (phrasal verb), but according to GoesStation it sounds British to Americans. And I am looking for an American "verb phrase" (phrasal verb) that is commonly used in the US to communicate the same meaning, since Americans use phrasal verbs more often in their daily conversation.

  10. #10
    GoesStation is offline Moderator
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    Re: how to rephrase "transfer/direct a phone call to xyz department?

    All Anglophones use phrasal verbs frequently. (A verb phrase is a different thing.) All the examples Ems provided in post #8, except the first, are common in American English.

    I'd be more likely to simply say Sales, please.
    I am not a teacher.

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