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  1. #1
    ponyo is offline Junior Member
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    Complaint letter for damaged/wrong goods

    TO
    ALFA SRL
    via Roma, 47
    21049 Tradate (VA)

    Subject: Complaint Letter for Damaged/Wrong Goods
    Ref.: Order n. 13475 of April 30, 2019

    Dear Manager,

    I'm writing in regards to a problem concerning the order n. 13475.

    On April 30, I purchased a mobile phone from your store on-line and requested the item to be shipped at my address (personal address deleted).
    The product I bought has the following features:
    - MODEL Samsung Galaxy S8
    - COLOR black
    - STORAGE 64 GB
    - PRICE euro 490,00.

    I received the package on May 10 but unfortunately when I opened it I discoved that the product was damaged. The screen is in fact completely broken and the phone is unusable.
    Moreover, I regret to inform you that I have received the wrong phone model: the package contained a Galaxy s8 instead of a Galaxy s9.

    Therefore, I would like to make arrangements to return the item for a replacement. Of course, I do not expect to be responsible for paying the return shipping costs or any other cost.

    Please advise me on how you wish to handle the return of the good, the courier and the collection date.

    Enclosed to this letter you will find 3 photos showing the damaged phone and a copy of the order n. 13475.

    I thank you for your prompt attention to this matter and I look forward to hearing from you soon.

    Sincerely,
    Alessandra
    Last edited by emsr2d2; 12-May-2019 at 21:40. Reason: Deleted OP's address

  2. #2
    Tarheel's Avatar
    Tarheel is offline VIP Member
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    Re: Complaint letter for damaged/wrong goods

    Say;

    shipped to my address

    And:

    The screen is broken and the phone is unusable.

    And:

    or any other costs

    And:

    Please advise me on how you wish to handle the return of the phone.
    Not a professional teacher

  3. #3
    tedmc is offline VIP Member
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    Re: Complaint letter for damaged/wrong goods

    Enclosed to with this letter you will find 3 are three photos showing the damaged phone and a copy of the Order No. 13475.
    I am not a teacher or a native speaker.

  4. #4
    teechar's Avatar
    teechar is offline Moderator
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    Re: Complaint letter for damaged/wrong goods

    Is this real or just English practice?

  5. #5
    ponyo is offline Junior Member
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    Re: Complaint letter for damaged/wrong goods

    Quote Originally Posted by teechar View Post
    Is this real or just English practice?
    Just English practice

  6. #6
    Tarheel's Avatar
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    Re: Complaint letter for damaged/wrong goods

    Please advice me on how you wish to handle the return of the good, the courier, and the collection date.

    Just to make sure you understand, I wouldn't use that sentence for a couple of reasons. One, we don't use the word "good" that way. Two, it says you want to return the phone, the courier, and the collection date.
    Not a professional teacher

  7. #7
    ponyo is offline Junior Member
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    Re: Complaint letter for damaged/wrong goods

    Quote Originally Posted by Tarheel View Post
    Please advice me on how you wish to handle the return of the good, the courier, and the collection date.

    Just to make sure you understand, I wouldn't use that sentence for a couple of reasons. One, we don't use the word "good" that way. Two, it says you want to return the phone, the courier, and the collection date.
    I knew something was wrong with the sentence's sense but didn't know what. Thanks!

  8. #8
    Tarheel's Avatar
    Tarheel is offline VIP Member
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    Re: Complaint letter for damaged/wrong goods

    I goofed! (You spelled advise correctly in the original.) I made a mistake in copying (typing). I guess nobody's perfect.
    Not a professional teacher

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