ponyo
Junior Member
- Joined
- May 2, 2019
- Member Type
- Student or Learner
- Native Language
- Italian
- Home Country
- Italy
- Current Location
- Italy
TO
ALFA SRL
via Roma, 47
21049 Tradate (VA)
Subject: Complaint Letter for Damaged/Wrong Goods
Ref.: Order n. 13475 of April 30, 2019
Dear Manager,
I'm writing in regards to a problem concerning the order n. 13475.
On April 30, I purchased a mobile phone from your store on-line and requested the item to be shipped at my address (personal address deleted).
The product I bought has the following features:
- MODEL Samsung Galaxy S8
- COLOR black
- STORAGE 64 GB
- PRICE euro 490,00.
I received the package on May 10 but unfortunately when I opened it I discoved that the product was damaged. The screen is in fact completely broken and the phone is unusable.
Moreover, I regret to inform you that I have received the wrong phone model: the package contained a Galaxy s8 instead of a Galaxy s9.
Therefore, I would like to make arrangements to return the item for a replacement. Of course, I do not expect to be responsible for paying the return shipping costs or any other cost.
Please advise me on how you wish to handle the return of the good, the courier and the collection date.
Enclosed to this letter you will find 3 photos showing the damaged phone and a copy of the order n. 13475.
I thank you for your prompt attention to this matter and I look forward to hearing from you soon.
Sincerely,
Alessandra
ALFA SRL
via Roma, 47
21049 Tradate (VA)
Subject: Complaint Letter for Damaged/Wrong Goods
Ref.: Order n. 13475 of April 30, 2019
Dear Manager,
I'm writing in regards to a problem concerning the order n. 13475.
On April 30, I purchased a mobile phone from your store on-line and requested the item to be shipped at my address (personal address deleted).
The product I bought has the following features:
- MODEL Samsung Galaxy S8
- COLOR black
- STORAGE 64 GB
- PRICE euro 490,00.
I received the package on May 10 but unfortunately when I opened it I discoved that the product was damaged. The screen is in fact completely broken and the phone is unusable.
Moreover, I regret to inform you that I have received the wrong phone model: the package contained a Galaxy s8 instead of a Galaxy s9.
Therefore, I would like to make arrangements to return the item for a replacement. Of course, I do not expect to be responsible for paying the return shipping costs or any other cost.
Please advise me on how you wish to handle the return of the good, the courier and the collection date.
Enclosed to this letter you will find 3 photos showing the damaged phone and a copy of the order n. 13475.
I thank you for your prompt attention to this matter and I look forward to hearing from you soon.
Sincerely,
Alessandra
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