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Thread: Letter to DHL

  1. NamelessKing's Avatar
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    #1

    Letter to DHL

    Could you please refine the email below?

    Dear DHL team.

    My name is XXXX. On October 21, I ordered a shipment in Ryman from Manchester to Chile. The package included three makeup products and a document. Unfortunately, when the package arrived in Chile, one of the items, a bottle of makeup, was empty. It seems that somewhere in transit it had been spilled. My mother, who received the parcel, contacted DHL in Chile and explained this issue to them. They investigated on the incident and concluded that the bottle was opened in the UK. In view of this, I’d like to know if I am eligible to some sort of compensation. The tracking number is XXXX

    Cordially,

    XXXX
    Last edited by NamelessKing; 12-Nov-2019 at 17:10. Reason: typo
    To live only for some future goal is shallow. It's the sides of the mountain that sustain life, not the top.

  2. emsr2d2's Avatar
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    #2

    Re: Letter to DHL

    Quote Originally Posted by NamelessKing View Post
    Could you please refine the email below?

    Dear DHL team

    Order number: 1234567

    My name is XXXX. On October 21, I ordered a shipment in some items from Ryman from in Manchester, for delivery to Chile. The package included three makeup products and a document. Unfortunately, when the package arrived in Chile, one of the items, a bottle of makeup, was empty. It seems that somewhere in transit, it the contents had been spilled. My mother, who received the recipient of the parcel, contacted DHL in Chile and explained this issue the problem to them. They investigated on the incident and concluded that the bottle was opened in the UK. In view of this, Id like to know if I am eligible to for some sort of compensation. The tracking number is was XXXX.

    Cordially, I look forward to hearing from you.

    [Your name]
    Note my changes above.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  3. emsr2d2's Avatar
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    #3

    Re: Letter to DHL

    One more thing - there is no such thing as a "bottle of makeup" - you need to specify what kind of makeup. I missed that the first time.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

  4. NamelessKing's Avatar
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    #4

    Re: Letter to DHL

    Quote Originally Posted by emsr2d2 View Post
    One more thing - there is no such thing as a "bottle of makeup" - you need to specify what kind of makeup. I missed that the first time.
    Thanks. I'll write the name of the item.
    Last edited by NamelessKing; 12-Nov-2019 at 20:51.
    To live only for some future goal is shallow. It's the sides of the mountain that sustain life, not the top.

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