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Thread: document

  1. Senior Member
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    #1

    document

    Is the following sentence correct and natural?

    "Please note that confirm us when you received the related documents from our company."


    *The situation above sentence is talking about my staff sent the documents to customer. Make sure customer will receive it and response us as soon as possible.
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    #2

    Re: document

    Please confirm (with us) that you have received the documents from us/our company.

    Please confirm/acknowledge acceptance of the documents from our company.
    I am not a teacher or a native speaker.

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    #3

    Re: document

    Quote Originally Posted by Polyester View Post
    Is the following sentence correct and natural?

    "Please note that confirm us when you received receipt of the related documents." from our company."


    *The situation above sentence is talking about some documents my staff sent the documents to a customer. I want to make sure the customer will receives it them and response responds/replies to us as soon as possible.
    Please note my corrections above.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

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    #4

    Re: document

    Hi emsr2d2,
    I have a few questions that I want to ask.

    1. I don't understand why you delete "note that".
    2. receives, responds, or replies, these three words are using present. I want to know why are you using present tense. If I use future tense, is it wrong?
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  5. emsr2d2's Avatar
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    #5

    Re: document

    Quote Originally Posted by Polyester View Post
    Hi emsr2d2,
    I have a few questions. that I want to ask.

    1. I don't understand why you deleted "note that".
    2. receives, responds, or replies - these three words are using are in the present tense. I want to know why are you using you used the present tense. If I use the future tense, is it wrong?
    1. I did that because "Please note that confirm us when" is completely ungrammatical. You could use:

    Please confirm when ...
    Please note that we need you to confirm when ...

    The first version is shorter and more natural. In post #3, I decided to get rid of "when you receive" and just use "receipt" (noun). In correspondence such as this, it's better to be as succinct as possible. "Please confirm receipt of ..." is a standard wording.

    2. Your original "Make sure customer will receive it" was an imperative. I don't think that's what you wanted to use. I thought you were trying to say that the purpose of your communication was to ensure that the customer tells you when it arrives.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

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    #6

    Re: document

    Polyester, you keep trying to hit a home run, and you keep striking out. Try:

    Please let us know as soon as you receive the documents we sent you.

    Two things. One, the original sentence is a horrible mess. Two, you don't need to learn new vocabulary until you become proficient at using the words you already know.
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    #7

    Re: document

    Hi emsr2d2,

    So, is it impolite?
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    #8

    Re: document

    Quote Originally Posted by Polyester View Post
    Hi emsr2d2,

    So, is it impolite?
    What makes you think it might be impolite? I don't think anyone has made any comment about that.
    Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.

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    #9

    Re: document

    2. Your original "Make sure customer will receive it" was an imperative. I don't think that's what you wanted to use. I thought you were trying to say that the purpose of your communication was to ensure that the customer tells you when it arrives.

    This is a order express underlined in red, so it is impolite when I talked to my customer. Am I wrong?
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    #10

    Re: document

    Make sure the customer gets it is something somebody might say to a subordinate. It wouldn't be considered impolite here (USA). Also, it's not something you would say to a customer at all.

    Polyester, do you know what an imperative is?

    Please don't use the original sentence. (Any of them.)
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