Student or Learner
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I further applied to the European Commission in Brussels for help. The European Commission investigated the whole matter and recommended that I contact/contacted the Ministry of Transport, Department of Civil Aviation, in the first place. After long waiting, I obtained a message stating that I should address directly to your office and ask you to determine the real culprit. If you are able to definitely determine to whom the whole problem is attributable, I will enforce the compensation by legal action. If, however, the encountered difficulties are/were attributable to your company, I would ask for payment of the compensation.
Thank you very much.
Pope of the Dictionary.com Forum